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Vonage No responses. I guess I'm the only one to experience this? Anyway I contacted



No responses. I guess I'm the only one to experience this?

Anyway I contacted Vonage, got a trouble ticket number a call back and was told it would be corrected by end of the quarter. I asked what exactly that meant and the person said "end of the year."

Inbetween this time I was talking to Geauga County Emergency Services. They informed me that they were looking into it and if I was being informed that E911 was active either it was going to be active in 2 weeks or they would have to change the message I was getting from 933. They had also contacted Vonage and said representatives were very willing to be helpful and were looking into my situation. Apparently since I'm on the border between two phone companies this may be the problem as a bank near by also called and said they were having problems (a bank uses Vonage?). He mentioned the bank by name and it is close by my house and just opened recently.

The man I spoke with told me to check the message to see if it changes and actually give 911 a test call weekly and let him know what I was hearing. He said he would still remain in touch with Vonage and if they didn't comply with the E911 message he would contact the PUC and at that time warnings and fines would be issued which should get them on the ball.

Just thought this was information which my be of interest.



Read The Full Thread:

Problem with E911


This is different. I checked 933 this morning and it said I now have enhanced 911.
I recently changed our main line to Vonage. In the past few weeks prior to changing
Sorry if this sounds stupid, but what is 933? Is it a phone number related to 911?
You can see if you have enhanced 911 by dialing 933. It is suppose to tell you if you
Got it! Many thanks.

hookbill posted "No responses. I guess I'm the only one to experience this? Anyway I contacted" on 09/08/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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