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Vonage No change in the dashboard information, however, after a call the the friendlier



No change in the dashboard information, however, after a call the the friendlier CSR at Vonage they told me that i a tentative transfer date of 12.15.05. Woo Hoo!!! all they are waiting on now is a final okay from Bellsouth. should i get my hopes up? i am skeptic, but since i've got over 10 months invested in this process, i just gotta believe. i've read that some people have had issues with the tentative date(i.e. still not happening, no communication at all). my new issue is that we are move to a different location out of the area code on 12.22.05 and would like to keep this number for our friends in the city. Any reassuring words?

on a side note, does Vonage have a Quality Control department? i mean no disrespect, but I was told by a manager at Vonage that the reason they could not call the carriers or their "third party" company is because of the "sheer volume" of requests. he quoted roughly over 2000 numbers... my question is also, shouldn't there be a threshold limit for the time waiting for a transport? for example, any customer waiting over a year, to get a little bit more personalized service? instead of the we did our side of the work now we'll throw it over the wall and not think twice about it. i am sure that everyone at Vonage is working dilliegently to correct any problems with the organizational process.. sorry to start ranting... i'll shut up and wait for any replies of reassuring words.




___________________________________________________

Updated Date: Number Transfer Progress History: Required Action
February 9, 2005 Awaiting Letter of Authorization
February 10, 2005 Letter of Authorization (LOA) Received
February 10, 2005 Transfer Sent to Carrier
September 22, 2005 Carrier Approved Transfer
October 27, 2005 LNP Transfer Cancelled

_______________________________________________

Updated Date: Number Transfer Progress History: Required Action
October 27, 2005 Awaiting Letter of Authorization
October 28, 2005 Letter of Authorization (LOA) Received
October 28, 2005 Transfer Sent to Carrier


After speaking to a CSR on a daily basis, I was finally told it would be better to cancel and apply via eLOA which I have done. The CSRs are extremely friendly and courteous, but they just are not empowered to do a single thing except generate escalated tickets.
To add salt to my frustration, a friend of mine just joined about a month or so ago, and his number has already been ported. We use the same local carrier, Bellsouth, his transfer flies through at break neck pace, while mine seems to get slower by the day.
I would like to say that so far, calling out with Vonage is great and we have not had any problems with the network or hardware(yes i know i just gave myself the kiss of death) and the CSRs are nice. It is just level if ineptitude of the process that is incredulous. Could anyone explain to me why Vonage can not call their third party who handles the actual transfer and ask them whats up? From what I am told by CSRs and Supervisors, the only way that they can contact them is via email. Wow!! Talk about communication barrier.

thanks for reading and any solutions offered will be met with great thanks.



Read The Full Thread:

Any ideas on what i can do? Been waiting since Feb.


February 9, 2005 Awaiting Letter of Authorization February 10, 2005 Letter
Who is your local provider. Most of the time it isn't Vonage's fault, there hands
I hear ya! I'm having all the same problems and I've pretty much had it.
Sounds like you are doing it all.....you just have to wait! I was waiting since
There is a bigger problem here with Vonage than they will even admit. I've posted
Much like this post, the one that was removed violated numerous Forum Rules Specifically: an
The problem here is that Vonage is doing nothing to help people transfer their
Updated Date: Number Transfer Progress History: Required Action February
I agree with most here. The transfer process communication is ONE-WAY. It

db242 posted "No change in the dashboard information, however, after a call the the friendlier" on 12/06/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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