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Vonage No Dial Tone, No connection.
1) Location: San Diego, California – area code
No Dial Tone, No connection.
1) Location: San Diego, California – area code 858
2) Time Warner Cable – Road Runner for TV and Computer
3) Upload / Download using “speedtest.net”: Up; 5029 kb’s, Down; 493 kb’s (wireless)
4) Modem – Time Warner Supplied Motorola Model SB 5100
5) Wireless Modem – Linksy’s Wireless G Broadband Model No. WRK54G
6) Vonage modem – Vonage supplied; Linksy’s Router Model RTP300
7) Set Up; Cable > Motorola SB 5100 > Linksy’s WRK54G > Linksy’s RTP300 > Home phone wiring
8) Issues: Vonage Customer now at least since September 2005 with the above set up. Currently we cannot get any dial tone and there is no apparent connection.
Since day one we have intermittently needed to reboot the Vonage system because of brief outages say about twice a month or so. Back then it was a casual nuisance but we had our cell phones as back up and lived with it. For the last three months now the need for reboot has increased significantly. Sometimes as often as nearly 5 days a week. I am not sure if using my computer has any effect on causing these down time events.
Recently now from about 10/10/07 to 10/10/07 Vonage has been down every night. For the last three days reboot does not work anymore.
Normally a reboot sequence shows the Vonage supplied Linksy’s RTP300 “power light” come up first, followed by the “four internet” blue lights flash momentarily, followed by the “two telephone lines” flash blue momentarily, followed by “Internet In” light flash blue. Usually the Internet in line will do a stutter blink and within 5 to 10 seconds the “telephone line in use” will light up blue and we are in business. Now the telephone line does not light up blue anymore.
This evening after moving wires around and making numerous reboot attempts and hooking a single telephone to the Vonage modem, I was able to briefly get a blue light to light up for the telephone line and I got a European voice that said: “telephone line is not sufficient for use, please try the other line.” There were intermittent reboots in the past where this same computer voice would say: “vonage device cannot connect with the Vonage network.”
Three days ago before this latest round of “no connection, no dial tone”, if I called my Vonage line with my cell phone I got a busy signal. This should not happen because I had the Vonage options set to forward any inbound call to another cell phone number. After those call attempts some 10 to 15 minutes of time delay our Vonage line would then ring. Very strange.
I know that Time Warner has a Voip service for about $16.00 more than Vonage charges. Could Time Warner somehow be screwing with the line?
Does anyone have any ideas?
I will have to post results of my speed test later. It seems in my zeal to test the broken Vonage system I have “hit the maximum permitted traces for the period. Please try again later”
Go figure!
Read The Full Thread: No Dial tone, No Connection in San Diego Area Code 858
• First, please post the detailed results of the forum VoIP speed test. That often
• Vonage® VoIP Speed Test
Vonage VoIP Analysis
Given your current Internet
• It sounds like the RTP300 may be heading south. To be clear, you did try removing
• During the troubleshooting phase I did bypass the WRK54G and plugged an old telephone
• Oh yeah, for the life of me I can't find that advanced tab on the test sight. I get
• Doh!! I found it. Here is todays results: I see the quality is low right now 1630
• Overall, those results look pretty good.
Since things seem to be working
• I'm in 760, really close to 858 and I have an RTP300, My service is out...
• A follow up for Steve Gray and others who may wish to know. My system seems to be stable
ThumbThumb posted "No Dial Tone, No connection.
1) Location: San Diego, California – area code" on 10/18/2007 |
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