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Vonage Nine momths of trying to get service. I need a human to talk to. I have been a



Nine momths of trying to get service. I need a human to talk to.

I have been a paying customer of Vonage since June of 2004. For about 9 months I was unable to get anyone to acknowledge receiving any of my many faxed in requests to transfer my 2 business lines from my local Telco, Qwest to Vonage.

Finally in February of 2005 I found a person who advised me that if I would fax to a "back office" number that he would get it set up. Sometime in March of 2005 I started using the lines.

On Friday of last week I realized that Qwest was still billing me. I called Qwest and asked for my lines to be disconnected.

Monday I got emails from clients advising me that one of my business lines were delivering to callers 'sorry but your line has been disconnected".

I called Vonage. After a 30 minute wait on hold I was advised that the only thing that could be done was to start over. Call quest, have them set up a new line, (hopefully I could get my disconnected one back) and to start the process of faxing my request to switch to Vonage again. I was advised the only way this can happen is if I have a order number from Qwest. The man I spoke to gave me his email address so he can personally help me. He works only Friday - Monday only. I was advised that on Friday when he is working again, he will have to have my order number for the new line from Qwest.

I contacted Qwest, they advised me that they were able to reverse my disconnect and the business line only lost Monday. The problem now seems to be that I don't have an order number and the Vonage staff advised me that I need to send in another fax. This process normally takes 1-2 months once the fax is received.

Today I again called customer service and asked for help. After a lengthy hold I was re-routed and again put on a lengthy hold. The woman I spoke to was appaled at my story but cut me off when she put me on hold. I have not heard back from her nor from the EVP, Michael Tribolet or the CEO Jeffrey Citron.

I am at our wits end and just do not have any idea what to do to get this issue resolved. I have paid for 10 months and have yet to get any service. I do not want to go back to the telco or to complain to agencies.

Is there a contact that can get something done?



Read The Full Thread:

Customer Service Contact Needed


i'm assuming you have found it by now, but if not: Email: numbertransfer@vonage.com
Post your account #. Frankly some of the things you posted have me scratching

Anonymous posted "Nine momths of trying to get service. I need a human to talk to. I have been a" on 04/06/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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