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Vonage Never had the Caller ID problem, and I've been with them about a year now. Dealing



Never had the Caller ID problem, and I've been with them about a year now.

Dealing with the "new" support people, while it shortened the wait time, can be infuriating, however you deal with them at EVERY phone company I've dealt with, the only difference being with Vonage you wait about 5 minutes to get a hold of one, at SBC or any other giant megacorp you'll usually wait at least 40 mins to an hour to get "oh sorry I can't help you with that" and have to demand to speak to their manager.

Last time I had to get my router replaced (it was malfunctioning really bad), I had to threaten to cancel to the "floor manager" who finally forwarded me to his manager to get the swap handled, kinda funny :D

Oh yeah, one more thing. If you do end up having to do a swap, make sure you get a UPS return slip to send the old box back with and call them to confirm they got it once you do, I've had magic $99.94 credits hit my bill twice now with the two swaps - once back before the "new" tech support and now, they just don't learn that one unfortunately.

So Vonage still suffers a little "The right hand doesn't know what the left is doing" syndrome that big companies do real bad, but it's just a little. The satisfaction you'll get paying $28 for something that the phone company would have charged you $40, 80, or whatever the F else they thought it was worth is well worth it.

As far as day to day service goes, I find Vonage to be exceptional. The latest gen of boxes seem to have sound quality so good a fax or any other modem-equipped machine that needs to operate over a phone line works great, not to mention regular phone convo sounds terrific - the line's more solid in reliability than our old phone line was.

Every once in a while though, you'll get a call that gets all broken up or have to call a number that sounds really laggy, I'm not sure anymore if it's Vonage or my Cable ISP (probably is, knowing Comcrap) - I didn't get this nearly as often over our DSL line, but can't commit to another contract right now...

Regardless, every now and then you'll get a bad call, but it's usually no big deal, especially if you happen to have a cell phone anyway. [No, I'm not saying you HAVE to have one, but if you have one, you might desire to pull it out every now and then].

But I truly like Voip for not just the price, but the fact it's so much simpler. A screwup at the billing office won't stick one up your butt with a line that the phone company up and decides to disconnect because they "lost" the payment you sent them, and then when they realize oh gee, they had it and cashed it, that it'll be 2 weeks before they can reconnect the *(@#*ing line. Thankfully, companies like Vonage can't (and usually won't) screw you over like that.

Then instead of dealing with two pain in the asses (phone company and internet provider), you only deal with one (the one that has the landline to your house).

Now then, to address the last thought: If you need Voip and still need to maintain a phone line BOTH over your phone wiring, what you do is check your jacks. Do they have more than one pair of wires going to them? Great, you should be able to use that extra pair for your Voip stuff.

Phone systems in general use 2 wires per line, thus a pair each - many houses are wired for at least 2 pairs a jack, if not 3 or more. If you're only using 1 phone line, and are sure all your jacks use the same pair (same color combination of wires), then you'll be able to use the other available pair for your Voip stuff.

Now said all that, if you have an extra pair available, check your NID (the box your phone line connects to your house wiring at), to make sure that the "extra" pair isn't connected. If it is and you know you're not using it, disconnect it and tape it off (electrical tape is made for this) - do NOT tape the two wires together, just tape each one off.

Now that the pair is "isolated" from your landline's pair, hook a jack up to your new pair of wires and plug your Voip box into that. Yes, you can use splitters along the way, think of it as another phone plugged into your box.

Remember not to plug in too many, especially if you have non-cordless phones, those might suck quite a bit of energy and cause problems with your box!

Now, at the locations you have phones you wish to hook up to the Voip line, just switch the landline pair from the jack with the Voip pair.

If you want both, your best bet will be to just replace your single jack wall outlets with dual ones, they do exist. One can hook up to your Voip pair, and one into your landline pair, perfect!

Here I do it the ghetto way since single jacks and splitters are available at the dollar store...

Most wall jacks have 4 conductors (to handle 2 pairs), today some even handle 6 or more. These handle "dual line" phones, or of course, you can hack an in-line splitter to split the single jack into 2, what I did.

In my case, the outer 2 are Voip while the inner 2 (default) were landline. In my case, the blue pair and the red pair. Then I'd hack the splitters (take em apart), and rearrange the conductors on one of the jacks (labelling it as the 2nd line's jack) so that the inner 2 were Voip (blue) instead of landline (red).

Clever, eh? Oh, and in-line splitters, while requiring a phone line between the splitter and the outlet, don't break like the ones that plug directly into the outlet! :D

Hope this helps your decision a little! :)



Read The Full Thread:

Can vonage work without disabling SBC land line?


I still am not sure I want to take the plunge, especially after reading some of the
Absolutely it can work without disabling your land line. Just don't expect to
Since you've been reading the forum, you're probably aware of some of the potential
I did just that. Signed up for Vonage and kept my SBC land line, just to be sure. I
If the thought of powercycling a router, talking to someone with an Indian accent
Did you mean to say "Vontage?" :lol: Just kidding, Gin.
I am a new Vonage customer and I have SBC for my landline and for dsl service. I am
Call forwarding works just fine. Caller ID works as well as with direct calls to
Wow, some great ideas...thanks for the detailed post. So, did you label the Vonage

OoTLink posted "Never had the Caller ID problem, and I've been with them about a year now. Dealing" on 12/21/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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