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Vonage Nannyof8: I also live in Delta, BC and use Delta Cable and am also suffering



Nannyof8:

I also live in Delta, BC and use Delta Cable and am also suffering intermittent problems with my connection, generally from 5:30pm onward. Upon calling them a few weeks ago, they admitted that they had a problem with upload speed and were working on it but nothing new from them since that email. This is the mail I received from them. Have you talked to them?

We have been informed that we are currently experiencing slow upload speeds which may be affecting some Voip connections. As we do not have a specific timeframe when this issue will be resolved, we would like to assure you that we are working to fix this problem as soon as possible. This information was just passed on to us, otherwise I would have told you this in the previous email.

We apologize for the inconvenience, should you have any questions please call us at the numbers below and we'll be happy to assist you.

Thanks,
Stefan
DCCNet Technical Support
-
Website: www.dccnet.com
Email: help@dccnet.com
24 Hour Telephone & Email Technical Support
Delta: 604-946-5188
Coast: 604-885-3224
Point Roberts: 360-945-0456
-
Usage stats: http://stats.dccnet.com




Read The Full Thread:

Vonage Canada Cutomer Service


Am I just lucky - or is vonage's canadian customer support alot better than the
This has been my experience also. No waiting and prompt responses to inquiries.
One of the major turnoffs of vonage for us was that so many people told us that the
the couple times I've called I have had pretty good experiences too.. I think
icklemiss, dabones and other knowledgeable customers. Hi, please can you give
1-877-272-0528
ICKLEMISS; Thanks, but I have used that one many times - 1-877-272-0528 and it
dcongrav: Thanks so much for reply, yes I have spoken to them only yesterday I spoke
Thats the only number, but when I call they start with Vonage Canada and ask if I

dcongrav posted "Nannyof8: I also live in Delta, BC and use Delta Cable and am also suffering" on 11/19/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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