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Vonage Nannyof8:
As previously mentioned, I do live in Delta (North Delta) and use
Nannyof8:
As previously mentioned, I do live in Delta (North Delta) and use DCCNET. Internet disconnections have been sporadic, especially during peak hours (late afternoons and evenings weekdays and all day Saturday and Sunday). I installed a couple of software applications that monitor internet connections over time and they both indicate extreme "ups and downs" in upload/download speeds and disconnections. For example, the last 24 hours with "pings" every second the disconnects total 1 hour, 6 seconds. As far as Voip connections, I have two Vonage lines and have noticed constant dropoffs and errors in the Vonage "Dashboard" where not all calls are logged, even ones where messages were left in Voice Mail.
I don't believe the problem lies with the Cable Modem but with a combination of problems from DCCNET and Vonage. That there are more disconnects during peak hours would lead me to assume that there is saturation on DCCNETs lines. That this is a problem that has come about more or less with the onset of Winter rains would lead me to believe that there is also a problem with line maintenance. Vonage is also involved in that calls don't register on the Dashboard and calls from my virtual number in Mexico City sometimes go directly into voice mail and at other times indicate busy or just plain silence.
I'm convinced that both parties are deficient and also that they will fingerpoint each other leaving us in the middle with no solution.
If you are sufficiently computer savvy, I would recommend installing monitoring software so it is not just your word against them. The two packages that I use, both free, are: Livecon for Windows (remotetek.com) and Line Speed Meter 3.0 (tcpiq.com) There are probably other free ones but these seem to do the job.
A major problem with Voip is that the Voip provider is usually different from the ISP so it's common to fingerpoint and no solve the problem. That's why it's necessary to have some kind of proof that they are failing. The software mentioned would only show the ISPs role (good or bad). I don't have anything yet that would "convict" or "declare innocent" Vonage.
David
Read The Full Thread: Vonage Canada Cutomer Service
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• This has been my experience also. No waiting and prompt responses to inquiries.
• One of the major turnoffs of vonage for us was that so many people told us that the
• the couple times I've called I have had pretty good experiences too..
I think
• icklemiss, dabones and other knowledgeable customers. Hi, please can you give
• 1-877-272-0528
• ICKLEMISS; Thanks, but I have used that one many times - 1-877-272-0528 and it
• Nannyof8:
I also live in Delta, BC and use Delta Cable and am also suffering
• dcongrav: Thanks so much for reply, yes I have spoken to them only yesterday I spoke
• Thats the only number, but when I call they start with Vonage Canada and ask if I
dcongrav posted "Nannyof8:
As previously mentioned, I do live in Delta (North Delta) and use" on 11/20/2005 |
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