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Vonage My sympathies, gelli786. I've had similar frustrating conversations with Dish.
My sympathies, gelli786. I've had similar frustrating conversations with Dish. In the end, when they say "VoIP phone lines are not supported", they mean it. :cry:
So, we're on our own, and I'm grateful to forums like this for allowing us to share knowledge, opinions, and occasional rants :) I do not know for sure, but suspect that as far as the receiver calling in, they only use some kind of receiver ID that the receiver passes thru the modem, not area code, etc., because Dish supposedly uses ANI for all their lines, which means they are getting a New Jersey area code, and yet I can reliably do PPV data on my Vonage lines. (If the receiver-dialed 800 numbers were CID instead of ANI then they would get the correct area code, and then location would be a factor, but that would be mighty strange because 800 numbers standardly use ANI.) They definitely use ANI for dial call in to order PPV lines, as it misidentifys us as New Jersey, and wont allow telephone PPV orders.
What's this all mean? In my opinion its that the modems in the receivers don't like VoIP lines - not high enough quality/bandwidth to make a reliable connection. Conspiracy theorists would say Dish did it on purpose - I don't give them that much credit. They send such a tiny amount of data back and forth that, if they wanted to be nice, they would just "slow" the modems down. Connection time on that 800 number is awfully short, and I'm sure they get great rates anyway. Don't forget that the roller-guide data is sent over the satellite, not the phone line.
One factor that keeps popping up is that those of us that have the Moto VTs seem to have better luck. I have 2 Moto VTs, and my receivers [811 w/*99 predial, 921 w/o predial b/c they have * locked out purposely] can each successfully call Dish on either line. If you have any friends you recruited for Vonage that would loan you their Moto VT you could try replacing the Linksys with it for a test and seeing if the problem went away. Its only one of a number of possible reasons the modems wont connect, but maybe worth a try. Based on the above comments, I don't think Dish would care if its a different number (mine always is, anyway). We might gain some info. My friends have been stubbornly resistant to trying Vonage, or I'd try it in reverse for you.
Then there are the creative approaches, like a wireless modem adapter, and a close, friendly, trusting neighbor's phone, or selling your dual receiver box on ebay (assuming you own it), and buying another single receiver box (verify that the serial number is okay [not write-off or stolen] with Dish before you give any seller money on ebay, or you may buy a paperweight).
I wish you continuing Good Luck! - Alchemy
Read The Full Thread: Dish Network DVR & Vonage
• I'm fairly new to Vonage but have been lurking in this forum for a while doing some
• I have the Dishnet 501 (Tivo equivalent) receiver and it works fine with the dialout
• Also, the dishnet guide is downloaded off the satellite-not your phone connection.
• You only need the phone line to purchase pay-per-view.
• Vonage is working great on my Comcast 3MB/s connection. However, my Dish PVR cannot
• If you have a 5xx series Dish DVR, I had great success with enabling the "wireless
• The problem lies with the newer recievers like the 322 where you have to have it
• I am also having problems with my Dish Network receivers.
my DVR 522 trys to call
• Same problem with my 322.
My understanding is that Vonage is sending a different
• Weird, because we have 2 dish 322s and they're both on different lines, never had
alchemy posted "My sympathies, gelli786. I've had similar frustrating conversations with Dish." on 05/19/2005 |
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