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Vonage My story is to long to write out, but it has been all documented at the following



My story is to long to write out, but it has been all documented at the following link:

http://www.dslreports.com/forum/remark,13773181

Here is the latest email from Vonage:

Dear xxxxxx xxxx,

In response to your inquiry, I would like to take the time to explain to you the specifications on portability not available in your area.

We are associated with carriers that serve as rate centers in areas
throughout the U.S. Unfortunately, Osage Beach, MO is not currently available as a rate center by the carrier.

I hope I explain the formality as descriptive as possible and we do
wish to have your patronage in the future.

Thanks
Lnp dept

Do the following after reading the above email:

As of 7/4/05 3:33PM

1. Go to www.vonage.com
2. Click on Availability
3. There is a box labeled " Check if you can keep
your current number here: "
4. Enter 573-348
5. Click on Submit.
6. You will get the message "Our records indicate you
can keep your current telephone number!"

This is very deceiving. My 573-348 phone number is an Osage Beach, MO number, but according to the email "Osage Beach, MO is not currently available as a rate center by the carrier.

I have been informing Vonage over the phone and through email for almost 1 week now about this probem. It's almost like they are baiting people into signing up because it says "Our records indicate you can keep your current telephone number!" Then sending them an email saying they can't port it. Is this a normal practice for Vonage especially when they have been informed as to what their website is telling potential customers?



Read The Full Thread:

Explanation why Vonage says I can keep # when I can''t??


Copy
I have the very same issue with a (309) 691 number. The availability site says I
Vonage is so #@1%ed up. I received the following email today: Dear xxxxxx
Stryton: Good luck with the transfer. Keep me posted as we have a small place

stryton posted "My story is to long to write out, but it has been all documented at the following" on 07/04/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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All logos and trademarks are property of their respective owners. All comments are property of their posters.
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