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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
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...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

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In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
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In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage My questions are always too complex for the wonderful "interactive chat agent",



My questions are always too complex for the wonderful "interactive chat agent", and now Vonage no longer answers email because "of high volume." As far as I can tell, they haven't warned about this change on their primary page, and I view that as gross inconsideration on their part. Sorry, but I'm firm on that! :evil: If it were even put in the Service Announcements portion of the site, it did not remain long enough for me to view it, and I'm on there at least every other day. I'm one of those cases with some quirky issues that Vonage can't seem to grasp. I know it ain't for everyone, but it's also out of the grasp of even the POTS, so please don't suggest that, especially the 800 WATS issue I mention below. This has been posted before on the Forum a while back.

What a difference a few years makes! I initiated my service during November 2003 and was among the first residing in Little Rock to move a landline based there to another area code! I still have my Motorola adapter and it works great today. In those early days of Vonage's first 100,000 and Little Rock's initiation of the service, it was way cool as service was far easier to contact and gave me the choice of email contact, as I had some really strange hours, working overnights in a TV station at that time. To say they're beginning to sag on the weight of their success seems apparent. In some areas, they've added plenty of additional communities to their offerings, and precious few in others. Worse yet, Vonage won't give an indication of when a particular community or rate center is made available for either initiating or porting a local number. It's been done by Area Code, and I have no clue of the success that has been with others on this forum. I tend to suspect it's not used often due to vagueness. It's something I would change in a New York Second(tm) if I were running Vonage.

Although my fundamental service is generally acceptable, I have gripes. I realize Vonage has numerous gripes of it's own due to E911 issues and the like, including a question I posed to Vonage corporate to pass to their legal that they never answered! Furthermore, I don't expect any resolution to them allowing porting of an existing 800 WATS I have with another carrier that I've had for well over a decade that others regularly use. Why doesn't Vonage ever ever EVER take note of NEW and DIFFICULT questions posed to them and have them quickly added on the FAQ and this automated chat agent that is supposed to save their staff and myself TIME and MONEY? Thus far, I've found it a waste of my time! I would greatly entertain if Vonage corporate happens to read this. The temptation to snail-mail certified, return receipt requested, is very strong at this point, but even then I'm somewhat skeptical it would do any good, and I'm saving my cuss words. Fortunately, there are other VoIP'ers who stand to gain if Vonage can't deliver even basic email customer service. There are some who even allow a number to be chosen, and I'm techy enough that I can configure my router to another service if necessary.

Depending on where I move next, I'll keep my options open for possible changes in my Voip service if Vonage has the power to affect solutions for my situation, yet choose to be apathetic or remain ignorant. There are days I don't want to wait minutes to speak to a Vonage human. I'd entertain some of the things that made this service desirable in the first place to return.



Read The Full Thread:

Interactive Chat Agent is [U]useless[/U] for me!


We believe the interactive agent was set up in response to a joke passed around
FAQ stands for Frequently Asked Questions, if you're the only one asking, its
If he asks every five minutes does it become a FAQ? :lol:
maybe. :lol:

sevenex posted "My questions are always too complex for the wonderful "interactive chat agent"," on 02/20/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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