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Vonage My questions are always too complex for the wonderful "interactive chat agent",
My questions are always too complex for the wonderful "interactive chat agent", and now Vonage no longer answers email because "of high volume." As far as I can tell, they haven't warned about this change on their primary page, and I view that as gross inconsideration on their part. Sorry, but I'm firm on that! :evil: If it were even put in the Service Announcements portion of the site, it did not remain long enough for me to view it, and I'm on there at least every other day. I'm one of those cases with some quirky issues that Vonage can't seem to grasp. I know it ain't for everyone, but it's also out of the grasp of even the POTS, so please don't suggest that, especially the 800 WATS issue I mention below. This has been posted before on the Forum a while back.
What a difference a few years makes! I initiated my service during November 2003 and was among the first residing in Little Rock to move a landline based there to another area code! I still have my Motorola adapter and it works great today. In those early days of Vonage's first 100,000 and Little Rock's initiation of the service, it was way cool as service was far easier to contact and gave me the choice of email contact, as I had some really strange hours, working overnights in a TV station at that time. To say they're beginning to sag on the weight of their success seems apparent. In some areas, they've added plenty of additional communities to their offerings, and precious few in others. Worse yet, Vonage won't give an indication of when a particular community or rate center is made available for either initiating or porting a local number. It's been done by Area Code, and I have no clue of the success that has been with others on this forum. I tend to suspect it's not used often due to vagueness. It's something I would change in a New York Second(tm) if I were running Vonage.
Although my fundamental service is generally acceptable, I have gripes. I realize Vonage has numerous gripes of it's own due to E911 issues and the like, including a question I posed to Vonage corporate to pass to their legal that they never answered! Furthermore, I don't expect any resolution to them allowing porting of an existing 800 WATS I have with another carrier that I've had for well over a decade that others regularly use. Why doesn't Vonage ever ever EVER take note of NEW and DIFFICULT questions posed to them and have them quickly added on the FAQ and this automated chat agent that is supposed to save their staff and myself TIME and MONEY? Thus far, I've found it a waste of my time! I would greatly entertain if Vonage corporate happens to read this. The temptation to snail-mail certified, return receipt requested, is very strong at this point, but even then I'm somewhat skeptical it would do any good, and I'm saving my cuss words. Fortunately, there are other VoIP'ers who stand to gain if Vonage can't deliver even basic email customer service. There are some who even allow a number to be chosen, and I'm techy enough that I can configure my router to another service if necessary.
Depending on where I move next, I'll keep my options open for possible changes in my Voip service if Vonage has the power to affect solutions for my situation, yet choose to be apathetic or remain ignorant. There are days I don't want to wait minutes to speak to a Vonage human. I'd entertain some of the things that made this service desirable in the first place to return.
Read The Full Thread: Interactive Chat Agent is [U]useless[/U] for me!
• We believe the interactive agent was set up in response to a joke passed around
• FAQ stands for Frequently Asked Questions, if you're the only one asking, its
• If he asks every five minutes does it become a FAQ? :lol:
• maybe. :lol:
sevenex posted "My questions are always too complex for the wonderful "interactive chat agent"," on 02/20/2006 |
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