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Vonage My overall opinion is, I'm NOT switching back to POTS unless things get FAR worse. I've



My overall opinion is, I'm NOT switching back to POTS unless things get FAR worse.

I've been a Vonage customer since July 2005.

I purchased a retail WRTP54G router under the Vonage "G for Free" rebate, which I received on time, making the router free (once I sent in my old NetGear 802.11b router). Over time, and with a few firmware upgrades, the router began to stinketh mightily as a router, so I bought a WRT54G recently and relegated the WRTP54G to Vonage duty only. It was unfortunate that I had to pay $50 to provide something that Vonage had promised, but not a deal breaker.

I've had my share of problems with Vonage, most of which were resolved when I got the WRT54G, which is FAR more effective at managing my Vonage traffic than their own router. I've also had struggles with Caller ID from time to time, and my first struggle last night with one-way audio.

Good:
- Got all of my rebates on-time.
- Never lost dial tone in the ~ 6 months I've been a customer.
- The basic phone line has worked almost all the time.
- I get, for $25 a month, what my POTS company (Verizon) could not deliver for twice that. And Vonage didn't rape me for a $50-75 connect charge.
- I don't have to pay $75-100 connection fees every time I move any more.
- Value for the dollar compared to POTS. I mean, c'mon, $25 a month for unlimited long distance, Caller ID, online voicemail, and geek features a POTS line can't get near?

Neutral:
- Caller ID woes. Vonage is so much cheaper than a POTS line WITHOUT Caller ID, though, that I consider it a "freebie". When it works, I'm happy. When it doesn't, I accept that as a loss of a free service.
- Customer service - Had good and bad experiences.

Ugly:
- Router. Don't get me started. But with the savings in two months over a plain POTS line plus the long distance savings, I paid for a new router.


I'd say Vonage is everything I expected, and more, out of a low-cost phone company. They are NOT all they promise to be, but they are a reasonably solid solution that can save you some serious coin, as long as you're willing to accept a few flaws here and there AND as long as you have a good Internet connection.

Vonage: $25 a month Unlimited Long Distance, Caller ID, Call waiting w/caller ID, Voicemail, 3-way calling, Call Forwarding, SimulRing, unlisted by default.

Verizon Freedom Unlimited: $50 a month (includes unlimited long distance)
Voicemail: $7 a month
Caller ID: $8 a month
Call waiting: $5 a month
3-way calling: $4 a month plus $0.75 each time its used.
Unlisted number: $4 a month
Call Forwarding: $5 a month (plus long distance charges)

Since Verizon includes three calling features for free with the $50 plan, I'll drop the three most expensive (Caller ID, Voicemail, and Call Forwarding). That brings Verizon to $63 a month.

Do you need 100% reliability, no dependence on your Internet connection, guaranteed 911 with address, and a dedicated piece of copper ensuring no quality problems? Great! It's available to you. You'll have to pay for it, though. ;)



Read The Full Thread:

Overall Opinion of Vonage


I've had extremely poor service since it was installed in September, and Vonage
I'm new to Vonage, just one day into what I hope will be a long time thing. Having
Out of 5 stars I'd give it a three. I'm considering trying a new service. Vonage
Out of 5 stars I give Vonage 1 since customer satisfaction is not a top priority. I
I have no real complaints about Vonage. I love it.
Wow!! :jawdrop: After reading the other posts, maybe I'm just lucky, but I haven't
4 out of 5 stars, overall service has been as good as possible for VOIP not too
speaking strictly as a customer, My rt31p2 and Uniden phone give me problems
I have had it for about 2 months now and I am very happy with it. :-D I went with the

NateHoy posted "My overall opinion is, I'm NOT switching back to POTS unless things get FAR worse. I've" on 12/21/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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