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Vonage My old VoIP provider refuses to release my old number (i find this out after calling



My old Voip provider refuses to release my old number (i find this out after calling CS more than 30 days after waiting for it to transfer). I had Vonage cancel my number transfer request, being told that my VPN can be used as my regular number. Well, my hubby calls the VPN direct and the call comes through to the house. Later on that day, people start getting "The number you are callling is not in service", I call CS with a wait time of 15 minutes, get disconnected, call back wait time of 13 minutes, get told that it's a glitch in the LNP system they have been having that day. I should be back up last night or this morning. Get an email about an hour later asking me to call them. After being in lala land for 25+ minutes, we are told it's a system upgrade now, and that we should be up last night or this morning. This morning, still no incoming calls. I call in and get our wonderfully outsourced lack of CS reps. They have me check my router, change my phone plug port, etc. Get told I need a new phone and that is that! WTF? I call back, get told that i need to reboot my router and change the phone port and then since that didn't work, i need to reset my voicemail??? Anyway I do that and it still doesn't work. Shocker! Since all of this has nothing to do with what I was told last night! Then Mr. International CS Rep tells me that they see the open ticket and that I should be back up in a couple hours. Yeah right. I just spent 4+ days with no internet or phone service cause Comcast sucks, and the day I get that back now Vonage craps out on me. Anyone ever have this happen? Will I ever be able to get decent phone service from Vonage or am I better off switching to SBC?



Read The Full Thread:

Can''t get a straight answer


send me your account info and I will make sure someone gets this problem fixed for

elliam posted "My old VoIP provider refuses to release my old number (i find this out after calling" on 07/06/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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