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In The Forum:
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In The Forum:
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In The Forum:
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In The Forum:
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Vonage My husband and I just spent several hours, yes hours, on the phone with customer



My husband and I just spent several hours, yes hours, on the phone with customer service for Vonage trying to get the service disconnected. I had tried to get the service disconnected in November when I switched to Charter phone service but could not because the number had to remain active to correctly "port" to the new service. Apparently, Vonage forgot to disconnect me once the service was turned over to charter so they continued to take my money from my credit card account for the next 4 months.

When the credit card was stolen, I cancelled that number so Vonage was no longer able to collect money automatically from that credit card. It was then I got the voicemail call about needing to contact the billing department about paying my Vonage Bill.

I did contact them and asked them again to disconnect the service. They asked my several questions for security purposes and I answered them correctly however, since I had not been using the service nor do I receive paper bills from them, I did not know the last payment made amount or date. they refused to disconnect the service even though I begged them to do that.

So, I did extensive research on my accounts online, going back several months to find the date and amount of my last bill from Vonage. With that info, I once again called them and requested that they disconnect the service and refund the money they took form my credit card account. They refused to give me a refund, even though they had records of my previous request for service disconnection.

Finally, to add insult to injury, they are requiring me to pay another $40 to disconnect the service; this after they already have $120 from me for service that I did not want and tried to have disconnected.

Anyway, if you have read this far you can sense my outrage. Please reconsider signing up with Vonage for their service. It is nearly impossible to disconnect from them and they charge you money when you do disconnect. It is NOT worth the very small savings in monthly costs because they continue to steal money from you even after you have requested the service termination and charge you even more money to finally get the service turned off. None of the other phone services treats their customers like that. I am very pleased with Charter thus far and have Sprint/Nextel for my cell service and like them as well.



Read The Full Thread:

Customer Disservice


Are you aware that there is an official Vonage forum at: http://forums.vonage.com
This an example where one can get tripped up porting a number and cancelling Vonage

brettlynn posted "My husband and I just spent several hours, yes hours, on the phone with customer" on 04/18/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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