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Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
...
In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07


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Vonage My friend sent me a link to sign up. I also wanted more info about a virtual #, or softphone



My friend sent me a link to sign up. I also wanted more info about a virtual #, or softphone so I called to speak to someone.

The first call was to Makati, Ph. There are many call centers in the greater Manila area, so this didnt surprise me, Sony support is there, as with many other big companies, and I could handle the Engrish.

The agent stated that if I signed up then, I would recieve a discount. I stated that my friend referred me, and I would like for him to get his referral credit. That agent told me to call Customer Service, and they will credit my friend. I then signed up.

I called customer service, and was told "NO, you have to use the LINK . . thats what the LINK is for!" *huffy disgusted breathing from agent* So I told that rude NJ accent, that I was lied to, and they can cancell my account.

He was absolutely non-moved by this, and said, OK no problem, CLICK - transferred to hold music . . where I was on hold for 30 minutes!!

The next day, I called, this time got INDIA . . . where I have less tolerence for broken English, but the guy was most courteous. He apologized for the experience, and transferred me again, and a NJ accent answered, I swear it sounded like the SAME guy from the day before. I calmly explained why I was dis-satisfied, and that I was given wrong information, and then was dismissed with rudeness.

This person then politely explained that I was given wrong info by the guy in Makati, and that they will offer a credit to me as the customer, or to my friend, but can not do both.

With that, I resolved to buy my friend a lunch or two, and call it a day, keeping my service.

I didnt expect to sign up, and be lied to, rude to, and not able to cancell all in my first hour!

My equipment is on the way, I hope the technology is better than the support.




.



Read The Full Thread:

Looking for a job -- Maybe at Vonage


I am currently out of work and considering my new career opportunities. I understand
I beleive a prerequisite to being employed by vonage is having some sort of markings
Also I seen a video of their New Jersey call center and it didnt look very nice. Tiny
I use to work at Vonage in the Corporate offices in Holdmel, NJ. The New Jersey Call
Yeah tier3, noc and development could use some fn help because the systems here
I agree. Front line jobs are not for everyone and it takes a certain type of person
WT F is that supposed to mean?! :eek:
"that" means, some people can't stand to work with a bunch of people of color (Black,
a rude New Jersey accent?! there's no such thing! hahaaa.

Pirate2600 posted "My friend sent me a link to sign up. I also wanted more info about a virtual #, or softphone" on 01/23/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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