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Salt Lake City: impressions after several months




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Vonage My friend referred me. I also saw the ads all over the printed materials. So I decided



My friend referred me. I also saw the ads all over the printed materials. So I decided to give it a try and ordered the service.

The package came in last Thursday. Well, could not place any outgoing call after setup. Called the tech support, wasted two hours, nothing happened. Call the tech support the second day, another person answered the phone, spent another hour, nothing happened. But she did politely create a ticket for me (the guy I talked with on Thursday did not even bother to create a ticket) and told me tech people did not work during weekend, and I had to wait until Monday, and someone would call me. But what is the use of a ticket if nothing is solved?

Waited whole day on Monday, no one called. So called the tech support on Tuesday morning. This gentleman looks like he knew something: I spent about four hours with him and his buddy. They dramatically changed the phone adapter (changed the dialing tone (to starter tone?), took out something about voice mail and etc). Finally I was able to place the outgoing call each time. However, after the change, I was not able to access the voice mail through the phone. Voicemail service did not recognize any phone key I pressed and kept on asking for password.

Called the tech support today (Wed), spent over one hour, nothing happened. Another ticket was created and I was told to wait.

Heck, are people at Vonage competent to handle anything? When I had my land line and cell phone, I just picked up the phone and call. Never talked with tech support people in my life for any phone problem.

I think I have to return the Vonage phone package. But heck, I have to pay the shipping charge myself. I have wasted so many hours on it, and I have to pay the shipping. What a heck?

So any new users who are reading this forum, please stay away from Vonage. It is a waste of time and money.



Read The Full Thread:

Stay away from Vonage phone svervice


Maybe for you it didn't work. For me, I have had no problems except internet connectivity
Have you done the voip speed test on here? Would be good if you did this and posted
I hope the tech support is good when they advocate their service, since I have never
After you run the test please post this information: 1. Your location 2.
1. Area code 949, Orange county, California 2. Cox communication, Cable Modem 3.
Here is the link on here for the Voip speed test. http://www.vonage-forum.com/voip-speed-test.htm
Here is the test result for: PC is connected to the router through a wireless. The
Try using the VT2442 as the router and take the Belkin out of the network. I have
I used the VT2442 as the router and took the Belkin out of the network, but no effect

klong1991 posted "My friend referred me. I also saw the ads all over the printed materials. So I decided" on 08/22/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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