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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage My first post, so I followed the guidelines per the book... 1. Your location

My first post, so I followed the guidelines per the book...
1. Your location - Plano, TX (Dallas suburb)
2. Your ISP name and type (cable, DSL, wireless etc) Comcast Cable (Received e-mail saying they will become Time Warner soon)
3. Upload and download speeds 1213752 bps and 362936 bps respectively
4. Modem make and model Motorola surfr SB5120
5. Type of Vonage adapter used Linksys WRTP54G
6. Setup of Network Cable Modem->Vonage Adapter->PC
7. Issue you are experiencing. Choppy calls that results in Internet connection being restarted. I'm saying choppy because that's how Vonage tech support characterized it. 9 out of 10 calls go mute both ways within the first 90 seconds of the call. If both parties remain on the line, the call is re-established anywhere within 30 sec and 2 minutes without intervention. This happens as long as you stay on the call, and some times frequency of occurrence increases. Browsing alone does not seem to be a problem, but I must admit I only use my connection to read news, fantasy football, check my gmail account, buy stuff, etc.
Steps taken by Vonage tech support so far:
7.a Hade me enable cloning on the Vonage device.
7.b Switched the Vonage device to line 2
7.b Verified that I have latest firmware. (I checked with the Super Senior Technician, the one you talk to after spending 60+ minutes over the phone and confirmed I did, I am currently on 1.00.62
7.c They had me C:>/tracert
Since this showed that I lost some packets and some >130ms delays, Super Duper Senior Vonage technician concluded that the problem is my ISP. Somehow I just did not buy it but had no proof to the contrary.
Have not tried contacting Comcast yet, but I figured I'd post my experience here anyway.
Anybody has any ideas to fix this problem?
8. After several attempts, these are my results for the Voip test. I have not been able to run it again, because apparently I ran it too many times already (The first 4 or 5 times, it said it could not perform Voip speed test and only gave me download and upload speeds)

Speed test statistics
Download speed: 1213752 bps
Upload speed: 362936 bps
Quality of service: 73 %
Download test type: socket
Upload test type: socket
Maximum download pause: 180 ms
Average download pause: 39 ms
Minimum round trip time to server: 99 ms
Average round trip time to server: 106 ms

Voip test statistics
Jitter: you -> server: 9962.1 ms
Jitter: server -> you: 0.0 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 100.0 %
Packet discards: 0.9 %
Packets out of order: 100.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.5

Read The Full Thread:

Choppy audio due to Comcast losing packets. Using WRTP54G

Just to keep everyone updated, I just got off the phone with Comcast, it turns out
This morning I got a voicemail from Comcast (We were not home) saying that they
I went to a friend's house and hooked up my Vonage box to his router. I successfully
Have you read through this thread? Comcast, outbound dropouts, questions
Your packet losses tell the story. With service like that, VoIP has no chance.
The first TWC guy came to my house this morning but I was not there myself so I just
We got a call today from the so-called Line Tech. Told us the problem had been resolved,
TWC scheduled another site visit for tomorrow morning. They said, interestingly
Any luck? I'm having similar problems.

jenri posted "My first post, so I followed the guidelines per the book... 1. Your location" on 10/11/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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