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Vonage My first post, so I followed the guidelines per the book... 1. Your location



My first post, so I followed the guidelines per the book...
1. Your location - Plano, TX (Dallas suburb)
2. Your ISP name and type (cable, DSL, wireless etc) Comcast Cable (Received e-mail saying they will become Time Warner soon)
3. Upload and download speeds 1213752 bps and 362936 bps respectively
4. Modem make and model Motorola surfr SB5120
5. Type of Vonage adapter used Linksys WRTP54G
6. Setup of Network Cable Modem->Vonage Adapter->PC
7. Issue you are experiencing. Choppy calls that results in Internet connection being restarted. I'm saying choppy because that's how Vonage tech support characterized it. 9 out of 10 calls go mute both ways within the first 90 seconds of the call. If both parties remain on the line, the call is re-established anywhere within 30 sec and 2 minutes without intervention. This happens as long as you stay on the call, and some times frequency of occurrence increases. Browsing alone does not seem to be a problem, but I must admit I only use my connection to read news, fantasy football, check my gmail account, buy stuff, etc.
Steps taken by Vonage tech support so far:
7.a Hade me enable cloning on the Vonage device.
7.b Switched the Vonage device to line 2
7.b Verified that I have latest firmware. (I checked with the Super Senior Technician, the one you talk to after spending 60+ minutes over the phone and confirmed I did, I am currently on 1.00.62
7.c They had me C:>/tracert yahoo.com
Since this showed that I lost some packets and some >130ms delays, Super Duper Senior Vonage technician concluded that the problem is my ISP. Somehow I just did not buy it but had no proof to the contrary.
Have not tried contacting Comcast yet, but I figured I'd post my experience here anyway.
Anybody has any ideas to fix this problem?
8. After several attempts, these are my results for the Voip test. I have not been able to run it again, because apparently I ran it too many times already (The first 4 or 5 times, it said it could not perform Voip speed test and only gave me download and upload speeds)


Speed test statistics
-
Download speed: 1213752 bps
Upload speed: 362936 bps
Quality of service: 73 %
Download test type: socket
Upload test type: socket
Maximum download pause: 180 ms
Average download pause: 39 ms
Minimum round trip time to server: 99 ms
Average round trip time to server: 106 ms

Voip test statistics
-
Jitter: you -> server: 9962.1 ms
Jitter: server -> you: 0.0 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 100.0 %
Packet discards: 0.9 %
Packets out of order: 100.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.5



Read The Full Thread:

Choppy audio due to Comcast losing packets. Using WRTP54G


Just to keep everyone updated, I just got off the phone with Comcast, it turns out
This morning I got a voicemail from Comcast (We were not home) saying that they
I went to a friend's house and hooked up my Vonage box to his router. I successfully
Have you read through this thread? Comcast, outbound dropouts, questions
Your packet losses tell the story. With service like that, VoIP has no chance.
The first TWC guy came to my house this morning but I was not there myself so I just
We got a call today from the so-called Line Tech. Told us the problem had been resolved,
TWC scheduled another site visit for tomorrow morning. They said, interestingly
Any luck? I'm having similar problems.

jenri posted "My first post, so I followed the guidelines per the book... 1. Your location" on 10/10/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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