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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



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Great Price, No Complaints



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You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage My email to Vonage customer service only a few minutes ago... I am trying to



My email to Vonage customer service only a few minutes ago...

I am trying to cancel my account with Vonage and I am extremely - EXTREMELY annoyed and disappointed with how it is (currently) being handled. First of all I've been waiting for over 25 minutes to speak with someone...finally some guy answers the phone and it sounds like he's in a cafeteria at a high school, he asks for my name and account number then says he has to find my account and can I wait a minute...5 minutes later he comes back and tells me that his whole system shut down and he had to restart it, then he asks for my shipping address and username, and why I'm cancelling the account (I want to use my cell phone for everything...fairly simple, don't you think?), he snidely laughs a little and then says he needs another minute or two to review my account in full to see if there are and issues that we need to discuss and has now put me on hold again.

Why have I just spent over 42 minutes cancelling an account with you? This is absurd, terribly unprofessional and disrespectful of my time (BTW it took 42:33 minutes to complete this call and 35 minutes of that was me waiting on hold for the “next available agent”). And, here I was thinking that in a few months I would return to you - NO WAY

Now I have to pay a disconnection fee of over $46.00 PLUS TAX (UNBELEIVEABLE) because it is less than 2 years - WHEN DID I SIGN A 2 YEAR CONTRACT?

The reference number that he finally gave me was: ___________.

I will let every single person I know to never use Vonage (which will be strange because since I got Vonage I've been a huge fan...that you just lost today). I feel like I’ve been duped, what a fool I was to think you were better than this and these tactics.



Read The Full Thread:

Disrespectful - on hold for over 42:00 minutes


I guess you never read the TOS before you signed up, nor did you read them when you

ARvon posted "My email to Vonage customer service only a few minutes ago... I am trying to" on 03/01/2010

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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