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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




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Vonage My Vonage has been working fine for months. I had a power outage yesterday and when



My Vonage has been working fine for months. I had a power outage yesterday and when the power came back on my power light on the RTP300 continuously blinks and there was no dial tone. It was connected to a surge protector. None of my other equipment (and I have a lot) was damaged. No lights are on other than the blue power light which blinks continuously.

I contacted tech support and they have told me to do the same thing over and over with no results (mostly power everything down and back on). Every email (6 so far) suggests the same thing. They do not seem to be even reading what I ask. I can't bring myself to call India because I don't have hours to spend on the phone with them. I've had very frustrating experiences with them in the past and can't tolerate trying to make them understand.

The reset button does nothing. Before the outage I remember it used to make the lights all light up. Now when I press it nothing happens. The power light just keeps blinking. It did that the whole night. (They told me to leave it on for an hour and the blinking would stop - 24 hours later and still it is doing this).

My internet is working fine with my Linksys WRK54G but when I tried going online with the RTP300 to reach the setup page it does not connect.

Thanks for any suggestions.
===
1. Your location
- Michigan

2. Your ISP name and type (cable, DSL, wireless etc)
- Charter Cable

3. Upload and download speeds
Download speed: 2897656 bps
Upload speed: 239824 bps

4. Modem make and model
- Motorola Surfboard SB4100

5. Type of Vonage adapter used ie RT31P2 or PAP2
- Linksys RTP300

6. Setup of Network ie Modem->Vonage Adapter->PC
- Modem->Linksys WRK54G->PC->RTP300 (This worked fine for nearly a year until the power outage).

I've also tried connecting the RTP300 directly to my cable modem and no luck. Cannot connect to the setup page and power light just keeps blinking. Been doing this for 48 hours so far and won't reset.

7. Issue you are experiencing ie dropped calls, choppy audio etc
- No dial tone, unable to make calls. RTP300 unit will not rest and power light just continuously blinks. No other lights on.


8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.


Speed test statistics
-
Download speed: 2897656 bps
Upload speed: 239824 bps
Quality of service: 98 %


Download test type: socket
Upload test type: socket
Maximum download pause: 36 ms
Average download pause: 4 ms
Minimum round trip time to server: 48 ms
Average round trip time to server: 88 ms

Voip test statistics
-
Jitter: you -> server: 5.1 ms
Jitter: server -> you: 8.2 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 4.0



Read The Full Thread:

RTP300 power light blinking, no dial tone, will not reset


You like myself have a fried RTP-300 - [EDIT FOR SYNTAX] DO the four "ethernet"
Yes, the ethernet lights will blink when the unit first starts but then they go
As an update to this - email seems to be a better way of contacting their support.
Glad it worked out. Next time I will be unplugging adaptor during thunderstorms.

annap1 posted "My Vonage has been working fine for months. I had a power outage yesterday and when" on 07/19/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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