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Vonage My Story: I started this adventure on the 1st of May 2005 I signed up for



My Story:

I started this adventure on the 1st of May 2005

I signed up for Vonage service and received notice about the LOA that I needed to fill out to transfer my number to Vonage.

May 2, 2005 Letter of authorization (LOA) received
May 2, 2005 Transfer sent to Carrier.

Everything is working well at this point in the adventure.

May 5, 2005 I received the Phone adapter and installed it and it workrd properly.

May 6, 2005 Received the following e-mail:
We have completed your activation request for 911 Dialing, You may dial 911 from your Vonage phone.

Nothing happens except I get my regular phone bill from Bell South
for service from May 5, 2005 to June 5, 2005 for $34.40 which will be deducted from my bank on May 21, 2005.

June 1, 2005 I recieved my 1st Monthly Statment bfrom Vonage with a bill for $35.60 (I had International calls )

Nightmare Begins.

June 2, 2005 Afrer waiting patiently for my 20 business days like the instructions said and no contact from Vonage I sent them a message from their site on the internet explaing that I had a serious problem dealing with my Wife about me not being able to tell her when she would be able to make a call without going out to my Computer room.

I exp;ained that I rreally needed some type of date that I could give her.

June 8, 2005 I received the following:

From: "Vonage DigitalVoice Customer Care" <numbertransfer@vonage.com>
To: <bill.salisbury@us.army.mil>
Subject: [vonage.com #2053780] LNP Status acct#1002866395 cust name William Salisbury # being ported 8037821409 carrier name Kmc past 20 days
Date: Wednesday, June 08, 2005 2:43 PM

Dear William,

We would like to apologize for the delay in reviewing your documents.
At the time we successfully reviewed your request it was sent to the
carrier for further processing. At this time we are working with the
carrier to complete your transfer in a timely fashion. As soon as we
obtain a finalized transfer date we will contact you immediately.
Thank you for your patience in this matter.

Sincerely,
LNP Group.

My reply:

Thanks for trying to do something, My Wife has said she will wait until the
15th of June but if she don't know anything by then I am supposed to Cancell
the service and go back to my old Long distance Service.

I hope to hear something from you.

Thanks

Bill Salisbury

The answer:


I am contacting you to inform you of your number transfer. I have
requested a status from Vonage's carrier that is handling your
request. As soon as we obtain a finalized transfer date we will
contact you immediately. Thank you for your patience in this matter.

Email: numbertransfer@vonage.com
Toll Free Phone: 866-496-6359
Monday-Friday, 8:00am - 5:00pm, EST

Sincerely,
Buki
LNP Dept

June 14, I sent the following:

Sir"

I contacted my local business office for my Telephone service (Bell South)

I was told that there was no type of request for a number transfer in place
for my account.

I was also told that it would take from 24 - 48 hrs for them to transfer the
telephone number to you after you request that it be transferred.

The lady I spoke with (Rebecka Eisenhower) said for me to tell you that you
need to contact their LCSC department with a second request in oeder to get
the number transferred.

I am very disappointed with the entire process so far.

William Salisbury


Another e-mail received the same day.

I sincerely apologize for any delays regarding your number transfer.

Please be advised that we have asked that our carrier expedite the
process of transferring your number.

Please allow up to five business days before we receive an update from
them.

Please be on the lookout for our next e-mail notification that will
state the scheduled processing date of your number transfer.

You will be hearing from us soon. If you have any questions regarding
your number transfer, please do not hesitate to contact us.


Sincerely,

LNP Dept.

June 14, 2005 Another e-mail

Dear Customer,

Thank you for contacting us. We do apologize for the delay in
responding to you.

In response to your inquiry, we are currently reviewing your account
progress and will provide you status update as soon as possible. If
you do not receive an email within 3 to 4 business days, please do not
hesitate to contact our Customer Care at 1-866-243-4357.

We do apologize for any inconvenience. Thank you for your continued
patience.

Sincerely,

LNP Department

June 17, 2005

Dear William,

At this time the carrier is working on your request. Unfortunately the
carrier has been experiencing some difficulty in processing the orders
submitted by Vonage. The good news is that it is being expedited and
will be scheduled to transfer shortly. I will contact you as soon as I
obtain this information.

Sincerely,

LNP Group


June 18, 2005 Still waiting



Read The Full Thread:

LNP with Bell South in South Carolina



Billsal posted "My Story: I started this adventure on the 1st of May 2005 I signed up for" on 06/18/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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