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Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

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In The Forum:
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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

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Topic:
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On May 02, 2017 at 17:28:06

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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

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In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage My LNP took too long as well. Three times I was given a date, and three times it came



My LNP took too long as well. Three times I was given a date, and three times it came and went with no transfer, and no explanation.

I finally filed a complaint with the Tennessee Regulatory Authority . Vonage isn't regulated, but BellSouth is. So I went to the TRA's home page and on the top-right is a link to file a complaint against a utility. I filed a complaint against BellSouth, and the next day I got a call from someone with the TRA.

He told me I needed to call Vonage and get the "purchase order number" for the LNP and find out who is scheduling the transfer. I called Vonage's LNP line (1-866-496-6359) and the guy who answered had no idea what I was talking about, but I was firm and would not let him hang up on me. Eventually he put me on hold and came back about 10 minutes later with everything I needed.

I'm not sure who they were working for, but XO Communications is who actually scheduled my LNP. So I provided all that to the TRA and within 2-3 days my LNP went through. Supposedly, XO had been sitting on it for whatever reason.

Now you could say this isn't Vonage's fault, and I sort of agree... sort of ...but then again, why can't Vonage's LNP department contact the Tennessee Regulatory Authority and issue a complaint against BellSouth on their own? If I ran Vonage, and it's truly not Vonage's fault, then I'd form a group that does nothing but file complaints all day against the local carriers who may be sitting on their hands during this process. The law requires the phone companies to let go of these numbers, and their refusal to do so in a timely manner MUST be hurting Vonage's business somewhat, so Vonage has just as much legal standing to file a complaint as the customers do.



Read The Full Thread:

Getting more and more disillusioned about the LNP


It's been almost three months now with no status change on my LNP. My calls to Vonage
Unfortunately, the LNP process is much more complicated than we have been let
As much as I would love to demonize Bellsouth, multiple calls to them have convinced
"I am contacting you in regards to your number transfer. Unfortunately the
I am wondering the same thing. If Vonage has hired this mystery carrier to do the
here goes guys ... i know number transfers are the number 1 reason for cancellations
Thank you for the great info, ToddlerTN. I am in TN as well and have been trying to
Being in the IT industry, it really scares me when CS Reps keep referring to everything

ToddlerTN posted "My LNP took too long as well. Three times I was given a date, and three times it came" on 03/27/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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