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Robertsax Posted:
If you cook meals
for the rest from
the week, it can
save you a lot of
time. I
established
...

In The Forum:
Vonage UK
Topic:
Wholesale Memphis Grizzlies Jerseys
On Aug 18, 2017 at 20:20:06

ElalfZek Posted:
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sunglasses A pair
of Converse may be
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In The Forum:
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Topic:
coach backpacks outlet 67119350
On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
an iPhone in equal
...

In The Forum:
Vonage
Topic:
Wholesale Manchester United Jerseys
On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Mr Sorento, I am glad you liked my office cam! Some days are better than others



Mr Sorento,

I am glad you liked my office cam! Some days are better than others here, let's just say. And in the summer it was 92 degrees in here, the new building looks straight out of War Games or something, so that should be nice.

You are right again, the policy was abused by reps and by customers alike. It was meant to be given out in cases where a new customer got a bad device, or in cases of fraud, or in cases where the customer had exceptional difficulties (3 bad devices in a row, etc.) This is what my training was.

Customers started learning they could get a new router and some months of free service, basically by calling in and reporting the 'right' symptoms. So whether they had problems or not, when a new device came out they would call up and get one shipped, and get Vonage to pay for shipping their device back whether it was bad or not.

Then someone looked at how much we were giving out in shipping fees and credit (I believe it was over 5 figures per month) and said "Oh hellllll no."

I don't agree with it, remember I am a Vonage customer also, and was before I worked here. I don't get asked for opinions on major decisions (India call center? Yes or No? What do you guys think?)
and this was one I would have said "Yeah, give em the labels for gods sake."

It is a far stretch as far as "You own the device." Steve48 is right. If you buy something mail order, pay for shipping, and then it's broken, you shouldn't have to pay to get it back to the schmoes who sent you broken gear.

It stinks, but it's policy and the fact is its not likely to change. :x



Read The Full Thread:

Vonage doesn''t pay return charges!?!


Greetings All, I'm a new Vonage customer whose been trying to setup vonage. My
Call customer service about the return shipping and ask to speak to a supervisor.
Are they asking you to pay for it upfront, but then they'll give you a credit once
No. I spoke with 2 customer service representatives and they both said that Vonage
Ummm, you mean principle. :-) I agree! This is the very thing I was speaking of in
I've hit this, too-I now have 2 broken routers that have now been replaced, and
Update: I did call Customer Service and spoke with a supervisor named Pranav.
pranav solanki is who originally solved a very annoying problem I had when I first
I personally don't agree with this either - You shouldn't get shipped a device,
ColdGin, Could you please point out which section in the Terms of Service

ColdGin posted "Mr Sorento, I am glad you liked my office cam! Some days are better than others" on 11/15/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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