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Robertsax Posted:
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Haniltery Posted:
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dconnor Posted:
What is the main
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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
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rely exclusively
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On Apr 27, 2017 at 10:42:50

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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
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Vonage Customer Review: One month with Vonage, and...
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Vonage Mother Blames Baby's Death On Failed 911 Service Woman Got Non-Emergency



Mother Blames Baby's Death On Failed 911 Service

Woman Got Non-Emergency Police Number When She Dialed 911



DELTONA, Fla. - A mother is outraged that when she tried to call 911 she could not get someone to help her.

It's not that an emergency operator wasn't available, but the fact that she was making the call from an Internet phone.

The phone company told WESH 2 News that it is working on the problem.

With the high cost of traditional phone service, many people are turning to lower-cost Internet phone service, but one local mom said she believes a cheaper phone service cost her her baby's life.

Cheryl Waller is frustrated but relieved that the Federal Communication Commission could soon force all Internet-based phone companies to provide enhanced 911 service.

"It's too late. The FCC has known about this for a long time," Waller said.

Waller's 3 ˝-month-old daughter Julia stopped breathing in their Deltona home in March. But when Waller called 911 through Vonage, her broadband phone service provider, all she got was a non-emergency sheriff's recording. She ran to a neighbor's house and finally got through to a 911 dispatcher. But it was too late for Julia.

"I think we lost our daughter because there was no one on the other end and I think Vonage is at fault," Waller said.

Vonage provides service for more than 500,000 customers. The company is facing lawsuits in several states stemming from complaints that 911 service failed. Waller has launched a Web site, www.911petition.com, to fight for better regulation for companies that advertise 911 service.

A spokeswoman for Vonage said her heart goes out to the family. She said the basic 911 service does work, but admits it needs work.

"We do expect to have a solution in place that allows people to call 911 and get their phone number and their location displayed on the dispatcher's screen before the end of the year," said Brooke Schulz.

But it may not be soon enough for the FCC. It's pushing for mandatory enhanced 911 service for all Web-based phone service providers as early as late September.

Although it's a step in the right direction, Waller said it's too little, too late for her family.

"This is Julia's voice. She's screaming out, 'We're going to change this and we're going to change it now,'" Waller said.

If you're shopping around for Internet-based phone services, make sure you ask if they provide enhanced 911 system, and make sure it works.

The FCC is expected to vote on the issue on May 19.
http://www.wesh.com/news/4461222/detail.html



Read The Full Thread:

Mother Blames Baby''s Death On Vonage


Family: Baby Dies After Problems Calling 9-1-1 DELTONA, Fla. - A Volusia
Gee I wonder if they tested the 911 calls when they got the Vonage service? Unfortunately,
I just tested mine, & got through to the Sheriff's dept. (I wonder what
The lawsuits, if presented before a jury with half a brain among them will go nowhere.
P.S. Isn't VoIP unregulated? If so, what powers do the FCC have over VoIP operators?
No, the FCC ruled last December that the state governments could not regulate
Still, as PSAP-911 is intrastate what could the FCC do concerning this case?
The FCC can't do anything with regard to any actual cases to this point because
Still, as PSAP-911 is intrastate what could the FCC do concerning this case? The

LuisPR posted "Mother Blames Baby's Death On Failed 911 Service Woman Got Non-Emergency" on 05/07/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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