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Vonage More follow-up: Last night (06/13) I had another automated "Kelly" call



More follow-up:

Last night (06/13) I had another automated "Kelly" call from Vonage. It was the same message as the first time, indicating there was an "issue" with the number transfer and that I needed to refer to the e-mail for more info and to follow-up. I went to my e-mail and there was no message from Vonage. I even scrutinized my BULK/SPAM folder and found nothing.

This morning (06/14) I called Vonage back at the caller ID # the "Kelly" message came from (800.961.0530). I got a Vonage automated attendent that asked for the number I was transferring. After entering that info, I got the info about when the LOA was processed and, new this time, I got a date for when the # transfer is scheduled (06/30).

Still, I wanted to be sure everything is good, so I chose the next option to speak with a rep and was soon on the phone with someone who pulled up my account and said everything looked good, and that I do have a Firm Order of Completion (FOC) date of 06/30.

The rep couldn't tell me why I'd gotten the "Kelly" message last night. We figured maybe the call was scheduled before I resolved the "issue" yesterday. Weird.

Anyhow, it looks like my number transfer is on the right track and should go through without further delay.

I remain disappointed that the number transfer is going through nearly 1 MONTH after I signed up for Vonage. The whole reason for signing up was to port my # and kill my Verizon local service so I could save money. In the long run, I will save money over keeping my local carrier, but with a month delay, I've just spent money I should have saved ($14.99 for 1 month of Vonage and $40 another month of my local carrier).

My advice: Some people have pretty good success getting their numbers ported without incident, but I think you should expect a 1 month delay from sign-up.



Read The Full Thread:

Vonage Line Transfer Issue - Message from "Kelly"?


This isn't a port from a wireless carrier, it's from Verizon local (land) service.
I signed up for Vonage on June 5 and requested a port/transfer of my existing Verizon
Hi genericadm, Although I cannot recall if I received an email such as you
In the interest of helping others I figured I'd post this follow-up. As mentioned
FYI, make sure you get a FOC (Firm Order of Completion) date - (maybe that was the

genericadm posted "More follow-up: Last night (06/13) I had another automated "Kelly" call" on 06/14/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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