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Vonage Maybe. I've had very good experiences up until a few weeks ago with vonage, but



Maybe. I've had very good experiences up until a few weeks ago with Vonage, but this caller ID problem is driving me crazy. Not just the problem itself, but how Vonage customer service is handling it as well. I called up the other day after reading the forums to ask them about changing the ring cadence and the voltage that people were posting in the caller ID problem thread. First of all I must have told the guy 8 times what the problem was, every time he'd say i don't understand, what is the problem? And I would clear explain how it would work once after the router was rebooted and then it wouldn't again. After he finally understood what I was talking about he put me on hold, looked up some information, and then said i'll try changing some settings in your router, reboot it and i'll call back in a few minutes. Of course the problem persisted, at which point he asked whether or not I was using any house wiring, or wired directly from my caller ID phone to the Vonage RTP-300. Of course I told him we were using house wiring but everything had been working before the latest firmware update. As soon as I said yes, he immediately interrupted me and told me how Vonage does not support any house wiring and that there was nothing he could do for me. I then tried to ask whether or not they were still working on the problem and realized that something in the firmware change caused the problem. Instead he insisted that it was my fault for using my house wiring. Again I told him that there was not a problem until the 1.0.55 firmware update, and he continued to tell me that there was nothing he would (not could) do for me since I'm using house wiring. This is complete BS. Vonage could at least acknowledge the problem and tell people that for the time being they should hook their phone directly into the Vonage adapter, but that they realize there is a problem and they hope it will be fixed in an upcoming firmware update, just hang tight. Not everyone can connect all of their phones throughout their entire house to one Vonage adapter in a single room, that is rediculous. Even though I just bought a uniden tru8865 expandable cordless system, that doesn't mean that the base is in the same room as the Vonage adapter (one is in the kitchen, versus our den). And don't insult my intelligence by saying the problem is with my house wiring when everything worked less than a few weeks ago when we were on older RTP-300 firmware. Lets see here CSR guy, everything worked great -> Vonage upgrades firmware -> caller id not working now. It doesn't take an engineer to use a bit of problem-solving ability to see what the problem is here now does it! And this is not the way that customers should be treated. Maybe I got one bad CSR, or maybe its vonage's attitutde towards its customers I'm not sure. Either way, any discussion of Voip will not be initiated by me, but my relatives do know we have it already and will probably be asking questions. Any answers I give them will include all of the information I have about Vonage: the good, the bad, and the ugly.

Dan
Vonage since Jan 05
Linksys RTP-300
Uniden Tru8865 w/ 7 total handsets
WideOpenWest 6000/512



Read The Full Thread:

Will You Suggest Vonage To Your Relatives Over Thanksgiving?


With the Thanksgiving holiday coming up, I know a number of you will be flying and
I most certainly will do no such thing. After waiting for months to get a local area
my vonage experience has actually turned more toward the positive as of late.
Absolutely, I will talk about it. I have had the service for some 4 months and have
I all ready have gotten my sister, mother, mother-in-law, and several neighbors
I have live with Vonage for just over a week, but have been very pleased so far with
I will be most defintely. My parents have had an 800 for years so the kids could call
Based on my experience, I would only recommend VOIP to my enemies. But unfortunately
Most of my family already knows about the 2 days on incoming fast busy we had a few

djjaeger posted "Maybe. I've had very good experiences up until a few weeks ago with vonage, but" on 11/21/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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