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Vonage Maybe I'm misinterpreting your "sit tight and wait". I understand that there
Maybe I'm misinterpreting your "sit tight and wait". I understand that there is not much the customer, or even Vonage, can do if the PSAP does not want to support 911. I remember the trials of getting landline 911, and cell phone 911, and I know that Voip presents many of the same challenges.
I realize that PSAP's have limited budgets and limits to their functionality, and I'm not asking Vonage to wave a magic wand and give me E911 - I know that's not realistic, and I know that my calls will to to the National Emergency Center - and I also have the backup number to my PSAP glued to all of my Vonage telephones.
However, as I stated in my post above, Vonage only describes three 911 scenarios; E911, 911, and Vonage Call Center.
http://www.vonage.com/features.php?feature=911
If the PSAP is unwilling to play ball, then Vonage should be forwarding the call to the "Vonage Emergency Center" as described on the Vonage home page. 911 calls, based on the information on Vonage's own web site, should never, EVER be routed to a non-emergency number.
In particular, if a customer is being TOLD (by "933") that they have E911 and instead is getting a LOWER level of service than even the Vonage Emergency Center, I think the customer has a responsbility to call Vonage so the routing tables can at least get the calls going to the Vonage Emergency Center.
After all, what if this guy's next door Vonage-using neighbor has been depending on "933" to give him real information, and in a real emergency at 3AM gets the message "Hi. You've reached the (name your city here) police department. Our office hours are from 9AM to 4PM, Monday through Friday. Please leave a message."
"sit tight" will come soon enough in that scenario, as rigor mortis sets in.
Read The Full Thread: E911 routed to non-emergency number
• Hi,
I live in Delray Beach, FL. My wife just tested our 911 service and turns
• I think there is a dedicated menu option for 911/E911 issues at Vonage customer
• Sit and wait. E911 is trying there best to get all issues resolved and all PSAPs
• nickle -
No offense intended, but "Sit and wait" is the last thing you want
• No offense...but when the only thing you CAN do is sit and wait..then that is all
• what i am trying to say is that it takes time for vonage to make all the calls and get
• Understood.
Then, until they do get it activated, do you agree that Vonage's
• I 100% agree with you. I am not a VOnage customer so I was not aware of that.
• Understood.
Then, until they do get it activated, do you agree that Vonage's
NateHoy posted "Maybe I'm misinterpreting your "sit tight and wait". I understand that there" on 04/11/2006 |
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