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Vonage Make sure you do this also Matt..
2. SERVICE
2.1 (a) Monthly Term. Service
Make sure you do this also Matt..
2. SERVICE
2.1 (a) Monthly Term. Service is offered on a monthly basis for a term that begins on the date that Vonage activates your Service and ends on the day before the same date in the following month. Subsequent terms of this Agreement automatically renew on a monthly basis unless you give us written notice of non-renewal at least ten (10) days before the end of the monthly term in which the notice is given. You are purchasing the Service for full monthly terms, meaning that if you attempt to disconnect Service prior to the end of a monthly term, you will be responsible for the full month's charges to the end of the then-current term, including, without limitation, unbilled charges, plus a disconnection fee, if applicable, all of which will immediately become due and payable. You will also be responsible for the next full month's charges in the event that you do not provide the requisite ten-day notice of disconnection prior to the expiration of the then-current term. Expiration of the term or disconnection of Service will not excuse you from paying all accrued and unpaid charges due under this Agreement. Notwithstanding the foregoing, if you disconnect Vonage service after the Money Back Guarantee period (see section 3.7), but within the first twelve months, Vonage charges a disconnection fee of $39.99 per line.
Read The Full Thread: Cancellation problems.
• For anyone who wants to cancel, they have to get thru to accounts management in
• If you really want to cancel just change your credit card number. Then you can cancel
• I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago,
• [font=Andalus] [/font]
Other people have written about this problem &
• I sent this to Vonage Customer care. I'll post their reply when I get one.
I
• So here are my responses. My questions are in italics:
Dear Matthew,
Thank
• I'll be darn - I'm having the very same experience as Matt. Caught between a rock
• As I've said before, just change your credit card number. Since Vonage is making
• I have to say that Vonage actually stepped up and corrected my problem. I called
maryjane posted "Make sure you do this also Matt..
2. SERVICE
2.1 (a) Monthly Term. Service" on 06/13/2006 |
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