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Vonage Luckily, I use my line (or did) for 99% incoming calls. I am and have not been



Luckily, I use my line (or did) for 99% incoming calls.

I am and have not been able to make calls to any number except 800 numbers and other Vonage customers for 4 months.

I have spoken to telephone support people, sent emails and made burnt offerings with no improvement.

The last email that I received asked for specific numbers that I was trying to call. I sent this info and got a reply saying that they could not call the numbers either, and that I should wait a while and try again. Note that one of the numbers that I cannot call is 911.

To be honest, if I didn't rely so heavily on being able to receive the incomming calls and being able to choose my area code, I would have disconnected service months ago.

Anyway, here is the information that I am supposed to include. Maybe posting here will get some reults.

Location: Portland, ME
ISP: Time WArner Cable
Speeds: 7.87Mbs down and 491 kbps up
Modem: Scientific Atlanta DPX2203
Vonage Adapter: Linksys RT31P2
Setup: Modem->Adapter->PC
Problem: No outgoing other than 800 and other Vonage numbers

Speed test statistics
-
Download speed: 7872256 bps
Upload speed: 491088 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 15 ms
Average download pause: 2 ms
Minimum round trip time to server: 58 ms
Average round trip time to server: 58 ms

Voip test statistics
-
Jitter: you -> server: 4.3 ms
Jitter: server -> you: 8.3 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9



Read The Full Thread:

No outgoing calls except 800 and Vonage numbers


Just side note. It is worth noting that I can call any number without a problem using
To start with, what happens when you try to make an outbound call to PSTN? Do you
Sorry, I was so busy ranting I left that out. I get a ring out tone then: Lines
That is definitely a Vonage server side issue then. I am not sure that anyone here
Let me add that this is pretty ridiculous. If I were you, I would use the contact
This number goes to Tier-2 Tech Support, so if you are looking for customer service
Thanks for the correction. I could have sworn that I'd gotten a menu to get to either
I know the techs you get when you call that number and bypass tier-1 support have
I cannot actually believe tat I am saying Good News and Vonage Technical Support

Kokopelli posted "Luckily, I use my line (or did) for 99% incoming calls. I am and have not been" on 01/15/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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