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Vonage Lots of new caller ID issues in the past few weeks. Vonage is on a Firmware Spree.





Lots of new caller ID issues in the past few weeks. Vonage is on a Firmware Spree. ;)

Seriously, I expect Vonage made some firmware change that made "marginal" setups or setups that include "marginal" phones not work. So if your phone had some minor issues, the old firmware "hid" them from you or compensated for them, but the new firmware can't make it happen any more.

It is also possible, as I've said elsewhere but will repeat here, that SOME of the problems are due to the lowering humidity of winter (static) and the use of new devices like heaters, etc, that have been off all summer. RFI loves unshielded cable and telephone cable is all unshielded. That is not to say that anyone's particular problems have anything to do with this, just one environmental change that might be significant.

I have heard on several other threads that Vonage is listing somewhere on the order of 80 remaining defects, so maybe they'll restore that old functionality, whatever it was, and you'll get Caller ID back. In the meantime, certainly call them and discuss it, but it serves you very well to go through some diagnostic steps, narrow it down to a particular phone or line (or as someone discovered in another thread, leaving old cable plugged into modems, etc).

If you find a solution that makes it work, then you can either isolate it to a piece of bad equipment on your end, or at least be able to tell Vonage "nope, caller ID doesn't even work with a single phone attached" so they don't make you go through all the diagnosis having to call them back between each step.

Plus, if you find a problem that the old firmware was masking and the new one isn't, and you can easily correct the problem yourself (say, a bad piece of phone cable, or unplugging some obsolete piece of gear you never use anyway), then why bother having Vonage correct anything?

So, with apologies to everyone who has done some/all of these steps, here's a generic script on Caller ID Debugging...

There are three likely causes for your line not ringing or losing caller ID:

1. Phone line available amperage on the ringer (expressed in REN, or Ringer Equivalent Number) is being overdrawn.

Test for 1: Go around and get the REN numbers stamped on all of your phones. If the REN's add up to more than the REN of your device (which you can usually find in the owner's manual), then you have a problem and it's all yours. You can't run a phone adapter beyond its REN. Go buy some phones with lower RENs or take out some gear.

2. Adapter is bad/defective:

Test for 2: Unplug everything from the Vonage adapter. Get a short cable, and plug in a known-working Caller ID capable phone. Test it out. If it fails, then you have a Vonage problem without the slightest doubt. Stop. Call Vonage.


3. Interference: Bad telephone *or* premise wire leading to telephone is causing interference (including signal from external electric device).

Tests for 3:

Test each of your phones on that same short cable as you used for 2. If one of them fails and the others work, then you have your suspect. That one phone might be actually ruining it for the rest of them by "scrambling" the caller ID signal (feedback). If most of them fail, then you likely have a Vonage problem. Call Vonage.

Plug in all of your phones, and unplug them one by one. Again, if unplugging one particular one makes the rest work suddenly, then again you have your suspect (that phone might work in the line all on its own, but it's not playing well in groups, OR it's on a bad piece of cable). This is most likely a customer equipment problem - but read on.

Move your "bad" phone to another location and plug it back in. If things now work, then the phone's OK, but the wires leading into it might be bad. Look where the wire leads. Are there any electric motors, heaters, etc in the area? Are the ends clean? Good connections?


Obviously, call Vonage if you think they can help. I don't work for them, and I have no interest in cutting down their call volume. But if you follow these diagnostic steps, the call can be a lot more fruitful, and may even be unnecessary. ;)



Read The Full Thread:

Caller ID problem


I am getting caller ID on the second ring, then it disappears. RTP300 Adelphia
A lot of people are having caller ID problems, but I haven't heard this one before.
Other people have been posting about having these sorts of problems if there REN
Another possible problem is interference. One of the other phones might be picking
I can try all that, but it was working fine before early this week. I didnt change
No mention of FW. What firmware version do you have on the RTP300? Latest is 1.00.55. .52
built in
the REN of the RTP300 is listed in the manual as 5.0 It is my belief that thru
the REN of the RTP300 is listed in the manual as 5.0 It is my belief that thru

NateHoy posted "Lots of new caller ID issues in the past few weeks. Vonage is on a Firmware Spree." on 11/04/2005

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