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Vonage Look at Vonage TOS. 2.12 is the 'out' clause for 'best effort'. If you cancel after
Look at Vonage TOS. 2.12 is the 'out' clause for 'best effort'. If you cancel after 30 days, Vonage doesn't give a rat's ass how long you were on hold or that CS has difficulties at times communicating. The best you can do is request a credit - don't do it by email - Vonage will look at the call logs and make a decision.
As screwed up at it is sometimes, you have to look at their view - sooooo many customers try to get credits for no svc when the call logs clearly show (many) calls being made/received. And the response Vonage gets? "Huh? Who? Not me, duhhhh".
Read The Full Thread: Referred a friend, horrible experience
• I referred my best friend to Vonage. Their Vonage adapter died on them, and for
• Please share more of the story.
If they're being charged early cancellation
• The service worked okay for the first couple of months. They would occasionally
• TommyDale,
Thanks for sharing more details, I feel for you!
I'm not sure
• Here's the rest of the story. On a day to day basis I have no complaints of the service.
• DMic
I understand completely, and, unfortunately, yours seems to echo the
• I have a similar experience: several long outages and overall poor sound quality
• Hopefully, DMic will forgive TommyDale for the referral to Vonage? :oops:
• That is absolutely appalling. It sounds to me as if this customer service center
clave665 posted "Look at Vonage TOS. 2.12 is the 'out' clause for 'best effort'. If you cancel after" on 07/03/2006 |
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