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Vonage Like you pointed out, Vonage doesn't have officially moderated forums. This
Like you pointed out, Vonage doesn't have officially moderated forums. This is just one more example of the lack of support from them. I really can't expect someone who doesn't understand English to transfer me when I ask them to. That would be too basic of a request in my experience. From what I've read in these forums, it is not uncommon to get overseas tech support for this company that is impossible to converse with.
On both tier 1 & tier 2 support, I told them that I had been speaking with tier 2 support before. I even told them that on my previous call, tier 2 was waiting on a response from tier 3. That didn't change the fact that I had to go through troubleshooting completely from the beginning every time I talked to a new person. Even the tier 3 person didn't listen to my symptoms. She started her troubleshooting by reading from a script and asking me if I had a dial tone after I just told her that I did. And, on top of it, she insisted multiple times that I hold the phone up to my Vonage phone so she could hear what it was doing. Apparently, just listening to me when I describe the symptoms wasn't enough.
I would hope that even though this is not officially moderated, that market would data mine these forums to get hints on customer retention. I shouldn't have to dig through Vonage's web site for Investor Relations. At least in my experience, if you have to dig for contact information, the people that you do speak with probably either don't want to or can't help you. There are too many other Voip providers out there for me to go that far to complain.
The nice thing is that my Voip box is easily unlocked (and sold pre-unlocked on eBay). If I want to, I can easily change providers. Vonage will either learn that, or go under. I have already heard rumors that Vonage is either selling out or closing. If anyone has heard anything on this, I would be interested in knowing for sure.
Read The Full Thread: Rate Vonage Customer Service
• Do you think its better to have Vonage Customer care outside on inside the homeland
• vonage customer service improved a lot since last year. my mom used to tell me that
• When I first got vonage just over 2 years ago, I had the hardest time understanding
• Here's the question:
Would you rather pay $5 more per month and be guaranteed
• i'd rather pay $5 per month.. i believe that would be unlimited calling as well
• I have nothing against overseas reps as long as they could understand me and I could
• I don't have a problem with tech support. I have a problem with customer service.
• Well, I can say that when I had Vonage 2 years ago, and the tech support was in the
• You say "I hope you change" ... keep in mind this is an unofficial forum. Vonage
Clache posted "Like you pointed out, Vonage doesn't have officially moderated forums. This" on 05/06/2007 |
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