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In The Forum:
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Topic:
AlgollockJO
On Oct 24, 2014 at 19:21:27

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In The Forum:
Vonage UK
Topic:
UGG Vendita
On Oct 24, 2014 at 12:54:49

Whitmarsh Posted:
I have just
installed a V
system and it all
works fine except
for the date/time
on
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Oct 22, 2014 at 09:41:43

TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31


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Vonage Like you pointed out, Vonage doesn't have officially moderated forums. This



Like you pointed out, Vonage doesn't have officially moderated forums. This is just one more example of the lack of support from them. I really can't expect someone who doesn't understand English to transfer me when I ask them to. That would be too basic of a request in my experience. From what I've read in these forums, it is not uncommon to get overseas tech support for this company that is impossible to converse with.

On both tier 1 & tier 2 support, I told them that I had been speaking with tier 2 support before. I even told them that on my previous call, tier 2 was waiting on a response from tier 3. That didn't change the fact that I had to go through troubleshooting completely from the beginning every time I talked to a new person. Even the tier 3 person didn't listen to my symptoms. She started her troubleshooting by reading from a script and asking me if I had a dial tone after I just told her that I did. And, on top of it, she insisted multiple times that I hold the phone up to my Vonage phone so she could hear what it was doing. Apparently, just listening to me when I describe the symptoms wasn't enough.

I would hope that even though this is not officially moderated, that market would data mine these forums to get hints on customer retention. I shouldn't have to dig through Vonage's web site for Investor Relations. At least in my experience, if you have to dig for contact information, the people that you do speak with probably either don't want to or can't help you. There are too many other Voip providers out there for me to go that far to complain.

The nice thing is that my Voip box is easily unlocked (and sold pre-unlocked on eBay). If I want to, I can easily change providers. Vonage will either learn that, or go under. I have already heard rumors that Vonage is either selling out or closing. If anyone has heard anything on this, I would be interested in knowing for sure.



Read The Full Thread:

Rate Vonage Customer Service


Do you think its better to have Vonage Customer care outside on inside the homeland
vonage customer service improved a lot since last year. my mom used to tell me that
When I first got vonage just over 2 years ago, I had the hardest time understanding
Here's the question: Would you rather pay $5 more per month and be guaranteed
i'd rather pay $5 per month.. i believe that would be unlimited calling as well
I have nothing against overseas reps as long as they could understand me and I could
I don't have a problem with tech support. I have a problem with customer service.
Well, I can say that when I had Vonage 2 years ago, and the tech support was in the
You say "I hope you change" ... keep in mind this is an unofficial forum. Vonage

Clache posted "Like you pointed out, Vonage doesn't have officially moderated forums. This" on 05/06/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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