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bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20

joelmch Posted:
Hi Mamboking, I
was just wondering
about this. Were
you able to
resolve this by
...

In The Forum:
Vonage
Topic:
Uverse with Vonage and Airport extreme base station
On Dec 01, 2013 at 11:25:59


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Vonage Like you pointed out, Vonage doesn't have officially moderated forums. This



Like you pointed out, Vonage doesn't have officially moderated forums. This is just one more example of the lack of support from them. I really can't expect someone who doesn't understand English to transfer me when I ask them to. That would be too basic of a request in my experience. From what I've read in these forums, it is not uncommon to get overseas tech support for this company that is impossible to converse with.

On both tier 1 & tier 2 support, I told them that I had been speaking with tier 2 support before. I even told them that on my previous call, tier 2 was waiting on a response from tier 3. That didn't change the fact that I had to go through troubleshooting completely from the beginning every time I talked to a new person. Even the tier 3 person didn't listen to my symptoms. She started her troubleshooting by reading from a script and asking me if I had a dial tone after I just told her that I did. And, on top of it, she insisted multiple times that I hold the phone up to my Vonage phone so she could hear what it was doing. Apparently, just listening to me when I describe the symptoms wasn't enough.

I would hope that even though this is not officially moderated, that market would data mine these forums to get hints on customer retention. I shouldn't have to dig through Vonage's web site for Investor Relations. At least in my experience, if you have to dig for contact information, the people that you do speak with probably either don't want to or can't help you. There are too many other Voip providers out there for me to go that far to complain.

The nice thing is that my Voip box is easily unlocked (and sold pre-unlocked on eBay). If I want to, I can easily change providers. Vonage will either learn that, or go under. I have already heard rumors that Vonage is either selling out or closing. If anyone has heard anything on this, I would be interested in knowing for sure.



Read The Full Thread:

Rate Vonage Customer Service


Do you think its better to have Vonage Customer care outside on inside the homeland
vonage customer service improved a lot since last year. my mom used to tell me that
When I first got vonage just over 2 years ago, I had the hardest time understanding
Here's the question: Would you rather pay $5 more per month and be guaranteed
i'd rather pay $5 per month.. i believe that would be unlimited calling as well
I have nothing against overseas reps as long as they could understand me and I could
I don't have a problem with tech support. I have a problem with customer service.
Well, I can say that when I had Vonage 2 years ago, and the tech support was in the
You say "I hope you change" ... keep in mind this is an unofficial forum. Vonage

Clache posted "Like you pointed out, Vonage doesn't have officially moderated forums. This" on 05/06/2007

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