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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Let's see.. I've had Vonage for a little under a month, but have racked up 1600+



Let's see.. I've had Vonage for a little under a month, but have racked up 1600+ minutes on it so far, so I have some experience with it..

Which router/phone adapter are you planning on using? If you are getting it directly from Vonage, they'll be sending the Texas Instruments / Linksys RTP300, which is what I currently have. I've had no trouble using dial-up modems & fax machines with it. Some people have had issues with this and throwing a DSL filter inbetween the device and the phone port of the RTP300 has cleared up these issues. I don't have a TiVO nor DTV box here, but I'd assume they would work with this router since my fax & dialup modem have been connecting well with it.

As far as using the house wiring & existing devices, many people here do this without any issue.

Vonage customer service...well...eh.. it um..leaves something to be desired. Hold times are longer than I'd like, and the techs aren't given info by their superiors. They're not dumb, they just don't have the nitty gritty info on the equipment that I'd hope a company would provide to their techs. Maybe I've lucked out, but I've only hit the offshore tech support once, all others hit NJ.

I'd agree that the problems Vonage is having are things that they shouldn't be having. Outages do happen, and I can accept that, but long hold times & not giving your techs info on the equipment you're sending to customers is something that is easily remedied and should have been by now. Fortunately, you won't have to deal with them much. It's mostly plug & play. I believe I heard that 80% of the users have no installation issues whatsoever, so your chances of dealing with them is minmimal. Also, if you happen to be up reaaally late at night, that's the best time to call the techs. They're much more laid back and are very friendly & talkative about how Vonage works, what their job is like, and tend to give out extra info that you normally wouldn't get from the daytime crew.

I'm still keeping a Verizon land line w/minimal service, but Vonage is replacing an AT&T wireless account. AT&T Wireless / Cingular's customer service makes Vonage look good. 1+ hr hold times and the account reps pretty much wanted to do nothing for me unless I converted my account over to a Cingular plan, which would mean 1/2 the minutes at almost 2x the price compared to what my existing plan is. If everything goes as planned, Vonage will be saving me $1,200-$1,500/year. So, any little frustrations I have will be easily soothed by a good steak dinner each month. and yes, telling Cingular where they can put their phone service will feel very good after my number gets transferred.



Read The Full Thread:

Just ordered today and now I am concerned


I signed up today for this service and I am hoping that I have not made a mistake.
I've had Vonage for a little over 2 weeks, and have had my share of problems (dead
I agree with you polarisdb I love to tinker but to a point. I have to do it enough at
I've had Vonage since January and consider myself to be very network/computer
Just curious how you have your network configured? Are you using a PAP2 or another
I have only had Vonage for alittle only 2 weeks now...but I have everything that
I've had Vonage since February as you can in my sig. Regarding your concerns,
I've done so much home network reconfiguration and testing, that last night I
Wow this is great information. I really thank everyone for their input. I am looking

VonageTPA posted "Let's see.. I've had Vonage for a little under a month, but have racked up 1600+" on 08/18/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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