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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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Vonage Let's face it, the Vonage Help Knowledge Base, the Learning Center, and the User



Let's face it, the Vonage Help Knowledge Base, the Learning Center, and the User Guide oftentimes fail to provide complete information on a features functionality. There are gaps in the provided instructions that often confuse the user. Also, a detailed description of how the feature will operate in the proper or expected manner. A method for us to bring these shortcomings under one roof rather than spread them across several different forum headings would be extremely helpful, in my opinion.

Here is an example from a thread that appeared over the March 25th weekend. The user forwarded his Vonage phone to his wireless phone. He set it up for simultaneous ringing. He assumed that his wife would be able to use the Vonage phone and he would be able to use the wireless. I do not know where he got such an idea, but nowhere in the Vonage user guides is it an impropriety. Obviously, things did not go as planned. His wife could not make any phone calls nor receive any. However, the phone did ring. The gentleman tried to call his wife at home using the wireless phone. He was surprized to find that his calls to home were transferred to his wireless Voicemail rather than calling home. He reasoned that there must be a bug in the Call Forwarding software.

I personally find it curious that there is demonstrated a marked propensity toward Vonage users, that post in this forum, to immediately blame Vonage, the equipment, or customer service instantly upon discovery of something amiss. One should do a little troubleshooting and reading before you jump to conclusions, I believe. I would hope a Forum section dedicated to malfunctioning features might help those having difficulty with them. It is unfair of me to single out Vonage users. I believe that this conduct is categorically an individual shortcoming. In other words, we all do it.

When a user sets up Call Forwarding to say, a wireless phone. All functionality is basically removed from the forwarding (home) phone with the exception of the ringer. You can set it to ring for a few seconds and then transfer the call to the forwarded (wireless) phone, or you can set it to ring simultaneously with the forwarded phone. There is little purpose to this, in my opinion, except to remind you, perhaps, that you forgot to reset Call Forwarding when you came home. I have often picked up the phone to find no one there several times before I realized that Call Forwarding is still on.

You can not receive a call when Call Forwarding is on and neither can you call out. That control has been given over to our wireless phone. Only the wireless phone can receive phone calls and only the wireless phone can call out. If you happen to call your home phone it will be forwarded back to you. The wireless phone company will switch the incoming phone call to its respective Voicemail because the phone line is busy. You're calling home on it and you suddenly find yourself talking to your own Voicemail.

The solution to this gentlemans dilemma is simple. First of all, we know his wife is home. Call Forward is not enabled. When a call comes in at home the wife answers it. If the call is for the husband she needs only dial the Call Transfer function, #90 (or #91 to announce the call) and the 11 digit number displayed on the caller ID, or ask for the number. She hangs up the phone. Now the wife has full use of a telephone, the husband can call home, and the wife forwards his calls to him. I wish that I would have thought of this when I was reading through his weekend posting.

This is one solution to dealing with trouble in the Vonage features area. To compartmentalize problems and solutions so that they are not scattered throughout the forum. There are many 911 questions, Voicemail is popular, Call Waiting, Caller ID, Call Transfer, and 3 Way Dialing are seen again and again on the Vonage-Forum as problems when they are merely misunderstandings on how the features function or won't function. All are the result of a lack of instruction in the Vonage Help file. I believe that we can do better.

Mike



Read The Full Thread:

A Feature Operation Section


The REASON i have seen so many posts concerning this call forwarding issue is because
I have "Simul Ring" set up on my Vonage phone, but not call forwarding to ring both
Another frequently asked question: What is this stutter dialtone? It seems so

mbhn5204 posted "Let's face it, the Vonage Help Knowledge Base, the Learning Center, and the User" on 03/29/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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