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Vonage Let me start by saying I don't condone any of the practices you are claiming Vonage





Let me start by saying I don't condone any of the practices you are claiming Vonage does in this thread. I would be just as angry as you are at Vonage if they pulled that with me. Thankfully my Vonage works great and I have no reason to cancel at the moment. Hopefully Vonage people see these sort of complaints around the web and fix the problems.

Now, before you go calling your credit card for every little thing let me give you some further information on chargebacks/disputes. When you tell your creditor that a charge is not valid there is not automatic assumption that you are correct, if that was the case then no merchant anywhere would be accepting your credit card as it would be too much of a liability. A notice of the chargeback is sent to the merchant and they are given the option to dispute or accept the chargeback. If there is documentation on your account saying you should be canceled and there is no further usage past that date on your account they will probably just accept the chargeback with no problem. The problem comes in if there are no notes on your account or if there is ANY usage past the point you have disputed payment. If there is usage, you knew the account was open and the merchant may have the right to dispute the chargeback on those grounds and the credit card company will most likely agree with them. Also, with most credit card companies they will charge the merchant a "fee" regardless if the chargeback was disputed or not, so it still hurts the merchant even if you are disputing a valid charge.

So, in closing if you can back up your dispute, then by all means, go for it - it's your money, do what you need to get it back.



Read The Full Thread:

Just try canceling your service!


I have cancelled my service twice now and they refuse to cancel it. I keep getting
So you cancelled your service, IN WRITING, and you continue to get bills? Just
Vonage will not accept a cancellation request in writing, although I have e-mailed
Don't go by what they TELL you; go by your LEGAL agreement. Search these forums
Hmm, I called yesterday and cancelled one account, they didn't give me a hard time.
I am not considering canceling my service, but I have done similar things with
noct - sounds like you got cancelled and will probably be just fine. In fact, I've
If Vonage will not honor the cancellation, then contact your credit card company
My daughter canceled. Had no problem whatsoever.
log into your web account to tell if the account's been disconnected, you can still

xcrunxc posted "Let me start by saying I don't condone any of the practices you are claiming Vonage" on 05/15/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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