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Vonage Let me quote from my original message:
"So, let's see. I figure this has cost
Let me quote from my original message:
"So, let's see. I figure this has cost me about four hours of my time, at least five days of no phone service, and whatever hassle and expense it will take to mail the piece of electronic junk back to you with all the trappings. "
First please note that the only substantive item in Vonage's response was that I don't have to worry about "all the trappings". If you want some specific "issues" to "resolve", how about:
1. Some kind of compensation for the four hours of my time,
2. Not billing me for the (as it turned out) seven days when I had no phone service, and
3. Dropping the demand that I send back the failed piece of hardware - or if you really want it, sending me a postage-paid mailer.
4. A straight answer from Vonage management - that is, someone who actually sets policy - about whether this incident is representative of what Vonage's customers should now expect when they need "customer care".
Read The Full Thread: Complaint about Customer Service
• I sent the above a few days ago to Vonage "Customer Care":
-
I have been
• And I am interested in hearing what your issue is and that you have a genuine desire
• Do you have a service issue?
• Yes; I have the four service issues I just stated. What part of them do you not understand?
• The part you have failed to describe.
This is a user forum, if you would
• I think VONAGE customer service stinks!
I signed up, and although the actual
• I have to concur...overall, the Vonage service is great, but customer service
• Provide me with one link where I have done this, please.
• this is a Vonage help forum, not a rant forum.
kwint posted "Let me quote from my original message:
"So, let's see. I figure this has cost" on 05/20/2005 |
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