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Sobfrody Posted:
Kourtney
Kardashian and
Justin Bieber were
spotted hanging
out collectively
...

In The Forum:
Hard Wiring - Installation
Topic:
Is Kris Jenner Thinking About Marrying Boyfriend Corey Gambl
On Jun 26, 2017 at 16:26:06

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21


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Salt Lake City: impressions after several months




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Vonage Let me quote from my original message: "So, let's see. I figure this has cost



Let me quote from my original message:

"So, let's see. I figure this has cost me about four hours of my time, at least five days of no phone service, and whatever hassle and expense it will take to mail the piece of electronic junk back to you with all the trappings. "

First please note that the only substantive item in Vonage's response was that I don't have to worry about "all the trappings". If you want some specific "issues" to "resolve", how about:

1. Some kind of compensation for the four hours of my time,
2. Not billing me for the (as it turned out) seven days when I had no phone service, and
3. Dropping the demand that I send back the failed piece of hardware - or if you really want it, sending me a postage-paid mailer.
4. A straight answer from Vonage management - that is, someone who actually sets policy - about whether this incident is representative of what Vonage's customers should now expect when they need "customer care".



Read The Full Thread:

Complaint about Customer Service


I sent the above a few days ago to Vonage "Customer Care": - I have been
And I am interested in hearing what your issue is and that you have a genuine desire
Do you have a service issue?
Yes; I have the four service issues I just stated. What part of them do you not understand?
The part you have failed to describe. This is a user forum, if you would
I think VONAGE customer service stinks! I signed up, and although the actual
I have to concur...overall, the Vonage service is great, but customer service
Provide me with one link where I have done this, please.
this is a Vonage help forum, not a rant forum.

kwint posted "Let me quote from my original message: "So, let's see. I figure this has cost" on 05/20/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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