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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Let me make this very clear from the start, I am not complaining about Vonage Customer



Let me make this very clear from the start, I am not complaining about Vonage Customer Care or Technical Support.

We all do this, don't deny it. We call our ISP (or send an email) and tell the tech that you are experiencing very slow line speeds and high latency, you can bet your bottom dollar that he will respond with,
Everyone has heard this line before, I don't care who you call nowadays for assistance with a problem. It is always your fault and your responsibility to fix. It wasn't too long ago that Customer Service gave you Customer Service.

Times change. I am experiencing a Voip problem. I called the tech. He knew less than I did and he said so. My ISP gave me the script described above. What confuses me is that I am saying goodbye to good Vonage customers because they lack the tenacity that I have. I will continue to work on a problem until I solve it. As unfortunate as it is, they are canceling their memberships before they know what the problem is. In all likelihood, this present affliction of somewhat frequent occurences in lack of voice transmission from the calling Voip may very well be caused by this Clearwater Voip opposition to our service provider. A notice placed by the owner of this forum attests to this. See: http://www.vonage-forum.com/ftopic4184.html It is going to take some time to stop these snakes. The courts are slow and the FCC hasn't the fortitude to extend a fine severe enough to be an incentive to stop blocking our Voip data on the internet.

I performed all the tests that are available to me in order to find some lead to the source of the problem.
1. Regular line speed tests showed that my ISP was correct. Testing clearly demonstrated that the advertised rates were available at all but the most busiest of times of the day. However, the upstream data tended to remain constant.
2. Tweak testing showed that the optimum rate that I set after using their computations was holding up quite well. There was no difficulty in data transfers and ping times were consistent with what I had measured with the PingPlotter.
3. TestYourVoIP results were almost identical to the results measured by the test at the Boston end. 4.4/5.0 is the highest attainable score for my type of Voip.
4. PingPlotter testing was run for 4 days with no sign of any unusual activity.

Where to now? A hard reset back to default specs. I had some success with this. The Voice Qos Upstream data rate was changed from 256kb/s to 512kb/s. I found this curious as I had never adjusted the Qos Upstream Rate before. I would really like some data on this function as the Linksys Guide had very little to say about it. The result was fewer malfunctions, or so it seems at the moment. Time will tell. If a faster Voice Qos Upstream rate improves the situation, lets see what it does with less data to send. I reset my bandwidth to 30kb/s down from 50kb/s.

With enough problems of this sort to enable a number of people to quit this service, you would think that someone would take notice of it. Why isn't technical support looking into it? A service announcement? An appearance by a customer rep to the forum with some answers, perhaps? Why should I have to spend a week out of my own time to troubleshoot a problem that very well may belong to Vonage? If it were just me with this problem then it would be my problem alone, but it's not. Many people are having this difficulty to the point that they are sending their phone adapters back to Vonage in disgust. I need some answers. I've been asking for a week with nothing to show. Perhaps no one knows the answer, or those that aren't experiencing it just don't care.



Read The Full Thread:

Vonage Troubleshooting Is Not The Users Responsibility


I agree, it is not the responsibility of the customer to troubleshoot their service.

mbhn5204 posted "Let me make this very clear from the start, I am not complaining about Vonage Customer" on 04/09/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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