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Vonage Kind of funny how CS Reps turn things around so it's always the customers fault,
Kind of funny how CS Reps turn things around so it's always the customers fault, (sometimes it is).
I just got off the phone with Shaw, after spending an hour troubleshooting my 6Mbps discrepancy in speed.
I was asked to connect my computer directly to the Shaw modem, bypass the router, and run their speed test, which produced the same result. I ran the Vonage Speed Test as well, same result. In the end I am told that the speed between their office and the modem is a little slow but still acceptable. My loss in speed must be the result of either my router???, Zone Alarm or the Windows Firewall. Even though I ran the tests connected directly to the Modem without using any firewalls and got the same result. What a waste of time.
Where do they find these people? Maybe Shaw knows they have issues and they train their CS Reps to do this, it's their way of saying they don't want to do anything about it.
Maybe it's time to find another ISP. I heard through the grapevine that someone is rolling out wireless high-speed city wide and in other major centres across Canada soon, and it's not Shaw or Telus. I hope this is true.
Never mentioned anything in the call about using Vonage. Glad I didn't otherwise I'm sure they would have blamed Vonage too.
Read The Full Thread: Poor Voice Quality
• For the past several weeks, I have noticed a definite loss of voice quality in incoming
• I'm using Shaw as well; I live in the Westend.
I just ran the Speed Test and it's
• I am going to say that maybe your speed is an issue. Not knowing your setup, maybe
• I'm paying for high speed Shaw service but the VOIP test at 0745 hours Tuesday was:
Upload
• I hear you. I'm paying $50/month for Shaw's "NEW & IMPROVED" High-Speed X-Treme
• Od, thanks for your comments. I too called Shaw today and they told me it was slow
• Shaw is feeding everybody a line of bulls#%@. Not to sure what is avaliable in your
• In regards to your internet speed, I'd like to recommend the "Line Speed Meter"
• Thanks for recommending tcpIQ, exactly what I was looking for.
I spent two
odinyvr posted "Kind of funny how CS Reps turn things around so it's always the customers fault," on 07/19/2005 |
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