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Vonage Just incase you didnt know, Vonage uses a third party to handle number transfers.
Just incase you didnt know, Vonage uses a third party to handle number transfers. The reason why Verizon has no record is because they dont get the disconnect request and/or transfer request up until that third party processes your request. Verizon as any other company has no means to trace our number transfer request, because they dont receive until the very end. The reason why many transfers take so long is because of this third party that has a huge back log. There is no point to calling verizon, and the third party because they wiill only deal with Vonage.
Only thing that you can do is contact Vonage and ask for status updates; call number transfer dept: 1-866-496-6359. Be patient, its a long wait.
Also try emailing dslreports@vonage.com and numbertransfer@vonage.com. People have received somewhat decent responses from them.
If all else fails, you can file a complaint against the third party. You can find out who your third party is when you call the number transfer department, just ask them who is handling your number transfer. Information to file a complaint is readily available in these forums.
Reason why Vonage and Verizon are not at fault is because, Vonage submits the request to the third party immediately. And Verizon doesnt receive the disconnect until the third party actually makes one. So your paperwork is probably at the third party right now since 3 months. And all Vonage can do is request status update from them. And all you can do is call into Vonage and ask for credit for any days beyond their 20days transfer gaurantee.
Read The Full Thread: 3 months, still no number
• :evil:
I'm starting to think that Vonage is bull****ing me,whenever i call
• Thanks,
But the numbertransfer e- mail adress seems to generate the same answers
• sorry about the delay guys ... i know how hard it is
btw excellent explanation
• :cry: Day 56 and still no confirmed date for porting of current home number over
• pardon my wording......yes you are correct, there is nothing written about any
jamn424 posted "Just incase you didnt know, Vonage uses a third party to handle number transfers." on 03/23/2005 |
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