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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

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Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45


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Vonage Just in case anyone else in my area is left with that burning question of will 911



Just in case anyone else in my area is left with that burning question of will 911 work as expected if I call it, here are the results of my test last Friday.

I first called the local Barlett police department to inquire as to how I should proceed. They warned me that if I called, regardless of stating that it was a test, that they would send a car to my house anyway. She then connected me to the 911 service provider that has the contract for my area. It was a company by the name of Ducom, not sure about the spelling. I explained to Ducom why I was wanting to perform the test. She stated that as long as I clearly communicate that it is a test and that I do not hang up prematurely, that they would not forward the dispatch to the police department, thus they would not show up at my house. There was a mention of a $0.50 charge that would apply for calling 911. This might be related to the national service I mention below.

So I tested it. I dialed 911. Almost immediately a person answered. I explained the reason for my call. He stated that he was an operator for a national 911 emergency dispatch service. His responsibility was to ensure that I was calling from the address that was on my account. We did verify that my location information did automatically show up on his screen. He stated that he has to verify that I am indeed calling from that location so that he can contact the appropriate local 911 dispatch center. They are contracted to do this, since we are capable of moving our Voip adapters to different locations. He stated that if I was not able to speak for some reason, that at the very least, he has to assume I am at the location on my account and will contact that local 911 dispatch center. When he contacts the local 911 dispatch center, he is required to announce my location, regardless of whether the information is sent electronically as well. So we proceeded. I told him I was indeed at that address. He then contacted the local 911 dispatch center. They answered immediately. He explained to them that I was testing my 911 capabilities. He also announced to them my address and phone number. After the local dispatch operator verified the information, the national operator disconnected and the call resumed with myself and the local operator. I again explained the reason for my call. She verified that my location information did automatically show on their screen. She also verified that her office is indeed responsible for dispatching fire, police, and ambulance services for my address. I then stated that I was satisfied and that concluded my test. I then thanked her. She said she was welcome and we ended the call.

The police never did come to my house after this call.

So, based on this, I feel reasonable assured that if anyone calls 911 from my house, even if they cannot speak, the appropriate local dispatch center will be contacted.

As for my location information being electronically transferred through this process, I am not 100% convinced. The national service received the information because that is on my Vonage account. Either Vonage transfers it with the call, or updates the national services databases when we change the 911 address registration on our account. I think it is the later, because Vonage warns you that even though you register your address, it is not 911 active until you receive a response from them stating as such. What this means to me is that once they update the national services databases, maybe once a day, they then send out their responses. The local dispatch center received the information from two different sources. An announcement from the national service and the electronic identification on their screen. It has only been about a month since I ported my original phone company number over to Vonage. I suspect it is possible that the information attached to my number is still in the system from the original phone company. It could have shown up on their screen because of the old phone company information. This is an assumption because I do not really know how this works. Regardless, at least they get the information communicated to them verbally as well.

Currently on my Vonage Dashboard I do not see any charge related to this call.

Hope this helps some of you.



Read The Full Thread:

911 Testing in Bartlett, ILL. (630 area code)


Great post with some good information. I want to test my 911 capablities too. I
twehrle I'm curious did you keep your old phone number when you switched to Vonage?
maryjane...I originally ordered Vonage as a new service, with a new number. I
let me rephrase my question. When you did your test call did you call from the new
maryjane...I performed this 911 test AFTER I completed the porting of my old phone
:wink: gotcha Thanks

twehrle posted "Just in case anyone else in my area is left with that burning question of will 911" on 01/10/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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