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Vonage Just got off the phone with DTV... what a disaster. I ended up calling Vonage first



Just got off the phone with DTV... what a disaster. I ended up calling Vonage first and they passed the buck to DTV...

My first call to tech support was somewhat helpful. The guy told me to try this:

1-212-277-3895
none
*99,,*79,,#034 (could also try #019)
tone
off
off

This of course did not work and since I was calling tech support on my phone, I had to call back if there was a problem. My second call after many failed attempts (the error was always "could not connect") was ridiculous. The guy had no idea what I was talking about and ended up transferring me to integrated billing... why? I have no idea. This guy ended up acting like he could help and eventually sat there silent then said "Ummm, CLICK!" He hung up!

The third attempt again found me speaking to some clueless guy. He continued to ask me if I had the phone plugged in... duh, I never thought of that! I explained to him that my box would not dial out on my Vonage phone line. He suggested a new box. I informed him that my box was still able to dial out on my land line (which I waited to disconnect just in case this happened). So he suggested that I just use the land line... how brilliant. I informed him that I would be turning that off in favor of Vonage. He did not even share the information that I got from the first guy and when I told him about it he acted like he knew about it. I asked to be moved up to a higher tech person and he said, "This is as high as it goes, level 2 is the highest level." He said that the problem was with Vonage.

Let me say this, when I pick up my phone and dial *99 then *79 a voice came on and said, "Do Not Disturb has been disabled on this phone." But the dial tone doesn't come back after that... seems like a problem to me. I also tried *99 then *70 then #034, which again has a message that says that number is not something or other. Trying #019 does the same thing...

So it's back to Vonage again... unless someone has found something out.



Read The Full Thread:

Calls to DirecTV stopped working for me on 5/1


I have had a Series2 HR 10-250 DirecTivo for 6 months now. My calls were working
My receiver was also working just fine for the past 2 years. The last call that it
Well I am giving up on this HR 10-250, I am going to the new HD DVR. The only thing DirecTV
scotzman, You are getting that "Do Not Disturb" message because of the *79 in your
From what I'm reading, Vonage has made some kind of changes and are not acknowledging
Oh, it just gets better and better. Vonage sent me back the following canned email
Vonage is definitely going to start losing customers unless they fix this issue
Well, after every configuration that I could think of, I simply selected "no prefix"
Mine connected yesterday all on it's own with the same configuration. No dial

scotzman posted "Just got off the phone with DTV... what a disaster. I ended up calling Vonage first" on 06/19/2007

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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