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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

furnequof Posted:
The minute i see
you've a new post
i normally rush
over here,
although i haven't...
In The Forum:
VoIP Feature Wish List
Topic:
inimical
On May 26, 2012 at 00:16:43

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

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Vonage Just an update. After 48 hours I didn't receive an email or phone call or get my problem

Just an update. After 48 hours I didn't receive an email or phone call or get my problem fixed like the agent told me. I called back yesterday only to find out that the first person I spoke with didn't enter any info about the call or create a trouble ticket and send it to the right department. GREAT! The person I spoke with yesterday basically told me the same stuff as the first agent, so I'm not really holding my breath for the resolution to my problem in 48 hours again.

I still can't access the call waiting or voicemail features through my online account. All the others work. This would really make me mad except the simulring that I need to disable is going to a phone of a friend who understands what is going on.

This is I think the 4th time in a little over 2 years that I have contacted customer service. I hate the new automated agent they have now. I do notice a difference in the attitudes of the agents, but I don't think Vonage is addressing the main problem. Which is they need agents who understand their product and know how to fix problems. I don't want sympathy from a customer service rep. I don't need to hear, "oh, I'm sorry to hear that it's not working for you." That doesn't make me all warm and fuzzy or pleased for that matter. I want someone who can understand my problem and fix my problem and if they can't, send me to the person who can.

I know that the bashing of customer service is an old repeating theme on this board. But I think that it's for a reason.

Read The Full Thread:

Online Account problems with features page

• For a little over a week, I can't configure call waiting or voicemail features.
• No issues here...all features are operational and configurable via the web account.
• Just dial *73 on your vonage phone to disable call forwarding.
• Try deleting your browser cache and temp files, you may just be looking at an old
• Thanks for the advice. However, I do that almost daily and that didn't fix the issue.
• Thanks! At least that solves half of my problem. Just curious how do you enable
• This link should help you with the call forwarding portion of your question. http://www.vonage.com/
• I have had the same problem for the last two days only my problem has been with the
• I didn't receive a phone call or email saying the problem was fixed but it is fixed

tglea posted "Just an update. After 48 hours I didn't receive an email or phone call or get my problem" on 06/10/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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