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Vonage January 8, 2005 Awaiting Letter of Authorization February 27, 2005 Letter



January 8, 2005 Awaiting Letter of Authorization
February 27, 2005 Letter of Authorization (LOA) Received
February 27, 2005 Transfer Sent to Carrier


I've been attempting to port my telephone number to Vonage since February 2005. Vonage refuses to provide a transfer date or provide me with any details regarding my status. They claim it's in the hands of a "third party company" that apparently is not run by any humans ***at all*** since there is "absolutely no way" that neither I nor anyone at Vonage can call them on the phone. I have offered to personally deliver the Transfer Request to Nevada Telephone since they claim to have never received anything regarding the number porting, but Vonages' "hands are tied" regarding the situation.

However, on approximately June 16, 2005, my local service provider, Nevada Telephone, *did* in fact have the Order in my file. Quite conveniently, the order magically disappeared and there is "absolutely no records of any contact from any company involved with Vonage" according to numerous Nevada Telephone representatives.

On July 8, 2005, I was actually advised by a Vonage Local Number Porting Representative that I might just want to cancel my service since "it looks like we can't get it done for you." He promised to elevate my request to "a human's desk at the porting company", that I "would not be charged for Vonage service AT ALL until the number was ported", and that I "would have a definite date that the transfer would happen within two weeks."

On August 8, 2005, my credit card on file with Vonage was charged $27.24 for one month's service. I called Customer Service about the charges and was informed by Vonage Rep "Komal" that the previous representative did not enter any of that information or the promises he made, that he was not authorized to make any of those promises, and that there was no update involving my number porting request.

She advised that I should just keep calling back every couple of days until the number transfers.

As of 8/24/2005, I have paid a total of $58.98 for Vonage service that has been basically useless to me because of their inability to port my number.

Meanwhile, a coworker recently had his number ported from Sprint in four days.

How nice. He didn't even have a cable modem until two weeks ago.


I'm tired of the runaround. I'm tired of the "do nothing" people at Vonage and Nevada Telephone who constantly blame the other company.

FCC complaint is already filed.

If I don't hear something by next Monday, I'm going to get the consumer reporter of "Contact 13" involved. They just love doing stories like this where two companies blame each other while holding a customer hostage.

I'm sure having my trials and tribulations broadcast to over 1.5 million people would just make for some wonderful press for Vonage and Nevada Telephone.

How many thousands of potential customers would that turn away? Let's see...at $14.99 per month, if just half of one percent of 200,000 viewers that might see their evening news were interested in Vonage, then choose not to sign up since Vonage can't seem to get my number ported in six stinking months that would be $2,248,500 out of Vonage's pocket.

...and that's probably a conservative estimate of their news viewership.

Can anyone at Vonage actually get this done, please?

grumpily,

Jason



Read The Full Thread:

Waiting since February 2005


Wow...simply wow.... I'm not sure to answer this wonderful post, I should
It's funny. The folks at "Contact 13" (and the threat of a company being made
E-911 and Phone Taps are the only things required by the FCC for Vonage. E-911 is
a " crook company"? Apparently you missed the words "consumer reporter".
September 20, 2005 Number finally ports to Vonage sometime in the morning. How
You're lucky.. i still have not had any luck.. i hope BNR78 is right about the eLOA
I've been waiting since January 2005. My transfer was finally rejected in October
I waited a total of 16 months for my LNP transfer to go through. I submitted my LOA
Dude, I am in the same boat, how to I get this eLOA thing going?

Lasergecko posted "January 8, 2005 Awaiting Letter of Authorization February 27, 2005 Letter" on 08/24/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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