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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage It wasn't too long ago that if you had a problem with a service or a product you could

It wasn't too long ago that if you had a problem with a service or a product you could just call up the Company and someone would immediately assist you in any way that was necessary to resolve that problem. Do you remember the scene in the movie "Back To The Future" where Marty is in 1955 and he observes a small army of gas station attendants servicing a car that just pulled up to the pump? I remember those days. Companies took pride in the service or product that they offered to their customers. Fifty years have now gone by and so has the motto, "We give service with a smile". Times have changed and so have business strategies.

In the 1990's, while the U.S. Government was telling us how well the economy was, businesses were struggling to survive. The unemployment rate was staggering. People and businesses did what they had to do to survive. One unnecessary department that could be stripped to the bone and run by a fraction of the people that it once enjoyed was the Customer Service and Technical Support department. Instead of knowledgeable technicians they trained people that would work for much less, gave them an instruction manual which would walk them through the steps using pre-written questions and answers in order to aid the caller in resolving their problem with the product. Crude at first, but with the use of modern computers and data bases, todays businesses have brought this to a fine science.

Those of us that find a need to resolve a problem with their Computer, Computer Program, Peripheral Device, etc. may find ourselves seeking help from the organization that we purchased it from. The modern technical support people are on the same level as using a search engine to find a correlated FAQ. We find that we are well aware of the FAQ because we have already searched everywhere and tested by every means available. Thus, after waiting a lengthy period of time, we receive information that we are already aware of or we get none at all. This is the way of it now. Every company does it. There are no exceptions that I know of, not even Vonage.

There is one entity that is taking a stronger shape in the world of computing, at least. Service groups like ISPs and product users, among others are taking shape to replace that which is no longer supplied by our business organizations. The Forum. This forum is not owned, operated, or controlled in anyway by Vonage. However, as Vonage grows, so does this forum. People now come here seeking answers to their Voip problems rather than go through Vonage for reasons already discussed. I have noticed a vast increase in new members of late. Most appear sporadically, only when they have a problem with their device or when they wish to set up their router into a particular configuration that it was never meant to fit. Many never did their homework to learn how the features work. Take for example the following Posts: "How would I transfer a call?", "How do I conference a caller in?", and "I have beeping then the dial tone". Before I decided on going with Vonage, I did a lot of research. I read everything that I could find on the subject. I was ready to hook up the RT31P2 a week before it arrived, how to set up my features, and the Local Area Network. Others don't do that I guess.

I would like to finish this by asking you new folks to spend some time in the Help Data Base. Read up on the Installation Support, the Learning Center, FAQ's, and read the User Guide that came with your system. There is a very useful tool at the top of this page. Learn how to use the Forum Search facility. Put your search phrase in quotes in the appropriate field and you may find that your question has already been asked and answered. It could save you a lot of time rather than Posting a new question.

Read The Full Thread:

The New Technical Support For The 21st Century

Give it up, Michael. You're either preaching to the choir or talking to the trees.
Have I said or done something to you that would warrant such a mean, nasty, and crass
I am surprised that you interpreted my remarks the way you did. I agreed with everything
Well, Alma, its time to eat crow as they say. In that case, I seem to have misunderstood.
And thanks to you for your kind reply. No apology due and none expected. Have

mbhn5204 posted "It wasn't too long ago that if you had a problem with a service or a product you could" on 04/13/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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