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Vonage It was changed to 17 per hour January 1. But it is not "pure" tech support as in answer
It was changed to 17 per hour January 1. But it is not "pure" tech support as in answer calls and help people. You are inundated with all company hype and posters everywhere about first call resolution and customer satisfaction scores. You are logged onto an avaya phone system on your pc and every second of what you do needs to be logged in to what they call an auxillary code. So if you are on the phone you are in one code, break, another, etc. BUT, you can not be in "after call" mode more than 30 seconds taking a breather or finishining up notes, etc. You must be back in and ready for calls and you get a weekly report that shows your hold times, avg call time, after call, transfer rate, customer satisfaction rates, etc. Basically, BS big brother type system that is not really professional. I can see it for customer service, but tech?
And if your scores are not good, you cant get the better shifts, PLUS this stops you from being able to apply for other jobs there. And if your scores are low, you drag down your team which affects monthly team bonus money, so they put pressure on you there too. Each supervisor has a row of about 14 or so techs on each team If it was not for this bs system they have, it might be a decent job, but then again some dont mind it. It really is for younger workers entering the firld. An older, experienced worker would most likely not like this since they have probably never dealt with such a ridiculous system before.
My 2 cents only.
Read The Full Thread: Req info on Tier II Technical Support pay rate
• Hello all, I was recently contacted by a recruiter for the Tier II Technical Support
• Your best bet would be to call them and ask what they start at. :-D
• Hmm, less than $15 per hour. I was offered a position but the job requirements seem
• Is that $15 only, or does it include FREE Vonage 500 or unlimited service?
• There may be other perks, but base pay is less than $15 an hour. They were also pretty
• No reps care to comment :?:
• True not perrfect, but its a living for some.
• $18 increases yearly
• If that bumper sticker I saw is true then someone in that position has a lot of job
ex posted "It was changed to 17 per hour January 1. But it is not "pure" tech support as in answer" on 03/02/2008 |
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