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Vonage It took me 6 months of calling, Emailing, posting in the forum and harrassing TIme
It took me 6 months of calling, Emailing, posting in the forum and harrassing TIme Warner Cable to send me different cable modems before I finally to get my Vonage line working decently. However, the lag time/latency during calls issue was still present. It wasn't until I started using a bandwidth limiter app to cap my uploads that I experienced landline-like service.
Now, that still didn't resolve the other problem where periodically, my Vonage line would go down for either minutes, hours or sometimes a whole day.
After much trouble shooting, a tech discovered that it was the old, square blue Netgear router Vonage sold me that was at fault.
So the rep talks me into having them ship me a replacement router, which they bill me for. (Gee thanks.. You sell us lemons, yet we have to shoulder the cost to fix your screw up? Why don't you just go all the way ans start issuing RMA numebrs and make us pay for shipping? liek crappy hard drive manufacturers?)
The rep tells me that he will make sure they include free return shipping lables with the replacement router so I can send the old blue router back to them at no charge, which upon their receipt of it, they would credit my card for the router and shipping fees 100%.
I forgot this is Vonage we're talking about here...
Well, they shipped me the new router alright, but without the shipping labels (of course!).
And to make matters worse, now the new silver round-edged Netgear router created an entirely NEW problem.
Everyday, without fail, my entire network dies. I have to reboot the router to get back online. I can't tell you how many file transfers have been killed this way. Sometimes I have to reboot the router twice in one day.
I dunno what was worse - sporadic, unresolvable lack of connectivity, or regular daily bouts of resolvable lack of connectivity.
It seems that if it's not one thing, it's another..
Now I have to contact Vonage and see how many supervisors they'll have to escalate it to just for someone to mail me the shipping labels they promised me in the first place, so I can send them back the thoroughly defective router, and then begin the troubleshooting process for the semi-defective route.
Dont'cha just love technology?...
Read The Full Thread: If you are have trouble with your vonage make sure of the fo
• yes Vonage will tell you the router you have will work and will go out of thier way
• I have SB5100 on Comcast with RP614 between the cable modem and ATA 186. The ATA
• I get the same thing...I have tried numerous router port settings but the main
• Sounds like config issues. I copied this from another forum, I think it will help!
After
• I have the RP614v2 sold by Vonage between my Motorola adapter and a Toshiba cable
• The RP614 is NOT a good router, unless you are a VERY basic user. I've been using
• Are you using the RP614 or the RP614v2? I am using the RP614v2 and found that it works
Anonymous posted "It took me 6 months of calling, Emailing, posting in the forum and harrassing TIme" on 12/14/2003 |
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