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Vonage It's been working fine since we moved, new isp... Location: Corsicana, Texas



It's been working fine since we moved, new isp...

Location: Corsicana, Texas (about an hour south of Dallas)
ISP: Northland Cable
Vonage Adapter: RT31P2
Network: Modem -> Wireless Router -> Vonage Computers run off the wireless router, so technically the Vonage router is all by itself with nothing but the phone connected.
Issue: Suddenly called parties cannot hear what we're saying, OR hear every other word, usually hopelessly garbled.

I ran these tests and have a BUNCH of modem logs. I'm pretty solid believing that it is my isp. I was wondering if some of the people here who are more experienced with the numbers could tell me how they look before I call and fuss, especially so I'll know exactly what to say to them LOL

Speed Tests:


Voip Test Us to Boston:
MOS 3.0
Codec 0.58 28.2%
Latency 0.65 31.9%
Packet Discards 0.81 39.8%
Packet Loss 0.00 0.00%

Codec G.711 (PCM at 64Kbps, 20ms RTP payload, 80kbps IP BW)
Round Trip Latency 598ms
Packet Discards 3.7%
Packet Loss 0.0%
Loss Periods Min: 20ms, Avg: 140ms, Max: 340ms
Burst Loss

Jitter Min: 0ms, Avg: 24ms, Max: 273ms

Post Dial Delay 687ms
Call Setup Time 703ms
Media Delay 828ms

Voip Test Boston to Us:
MOS 3.9
Codec 0.57 51.6%
Latency 0.51 45.5%
Packet Discards 0.03 2.8%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)
Round Trip Latency 598ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20ms, Avg: 20ms, Max: 20ms
Random Loss

Jitter Min: 4ms, Avg: 9ms, Max: 125ms

Post Pickup Delay 105ms
Call Setup Time 112ms
Media Delay 138ms


BBR Speed Tests:

Broadstar, Miami FL:

dslreports.com speed test result on 2006-08-22 15:24:19 EST:
1738 / 176
Your download speed : 1738 kbps or 217.2 KB/sec.

Your upload speed : 176 kbps or 22.1 KB/sec.


Megapath, San Francisco CA:

dslreports.com speed test result on 2006-08-22 15:28:00 EST:
941 / 163
Your download speed : 941 kbps or 117.6 KB/sec.

Your upload speed : 163 kbps or 20.4 KB/sec.


LinkLine, Los Angeles CA:

dslreports.com speed test result on 2006-08-22 15:29:11 EST:
1238 / 178
Your download speed : 1238 kbps or 154.7 KB/sec.

Your upload speed : 178 kbps or 22.3 KB/sec.


Speakeasy, Seattle WA:

dslreports.com speed test result on 2006-08-22 15:30:30 EST:
1250 / 169
Your download speed : 1250 kbps or 156.3 KB/sec.

Your upload speed : 169 kbps or 21.2 KB/sec.


Modem Stats
Downstream Frequency 99000000 Hz
Signal to Noise Ratio 35.4dB
Power Level -5.0 dBmV
Upstream Channel ID 2
Frequency 29008000 Hz
Power 54.0 dBmV

Software Version: SB5101-2.4.1.5-SCM01-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0

Modem Log:

1970-01-01 00:00:11 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
1970-01-01 00:00:06 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-21 18:42:34 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-21 18:42:26 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-21 18:42:21 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-21 18:40:44 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-21 18:40:28 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-21 18:40:21 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-21 18:37:41 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-21 18:37:30 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-21 18:29:49 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
1970-01-01 00:00:15 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
1970-01-01 00:00:08 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-19 01:31:24 3-Critical R004.0 Received Response to Broadcast Maintenance
Request, But no Unicast Maintenance o
2006-08-19 01:31:24 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-18 23:00:00 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
2006-08-18 15:44:20 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-17 23:17:38 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
1970-01-01 00:00:14 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
1970-01-01 00:00:08 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:59:29 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-16 14:59:13 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:59:04 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:59:04 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:59:00 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:58:43 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-16 14:58:26 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:58:18 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:58:04 3-Critical U001.0 No UCD's Received - Timeout
2006-08-16 14:56:49 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:56:49 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:56:48 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:56:43 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:56:23 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-16 14:56:05 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:55:59 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:55:51 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:55:50 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:55:40 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:55:38 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:55:37 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:55:37 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:55:31 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:55:12 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-16 14:54:57 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
2006-08-16 14:54:53 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:54:45 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:54:39 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:54:35 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:54:29 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:54:09 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-16 14:53:51 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:53:42 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:53:33 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:53:32 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:53:15 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:52:53 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-16 14:52:35 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:52:31 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-15 23:47:22 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
2006-08-15 15:38:23 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-15 15:38:15 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:38:07 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:37:52 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:37:28 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-15 15:37:17 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
2006-08-15 15:37:10 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:37:05 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:36:46 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-15 15:36:45 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:36:44 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-15 15:36:43 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:36:38 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:36:18 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-15 15:36:00 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:35:55 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-15 15:30:03 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-15 15:29:57 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:29:45 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:29:37 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-15 15:29:34 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:29:29 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:29:06 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-15 15:29:01 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
2006-08-15 15:28:48 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:28:44 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:28:40 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-15 15:28:39 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:28:22 3-Critical U001.0 No UCD's Received - Timeout
2006-08-15 15:27:50 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:27:46 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:27:25 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-15 15:27:08 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:27:04 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-14 19:10:01 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
2006-08-14 18:31:45 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-14 18:31:31 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-14 18:31:21 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-14 18:31:17 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-14 18:30:53 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC

I'm so sorry this is so long. :)



Read The Full Thread:

Suddenly the called party cannot hear us.


Alih1l I was having a similar issue. The problem was with the ISP. The signal
Same thing here yesterday I'm in Costa Rica turbo
Turbo, are you currently experiencing low channe;l power on your modem?
It was -5.0 dBmV and 54.0 dBmV... down and up. At that time. Right now it's -1.2
Your current channel power looks good. Are you using bit torrent or streaming
We've tried it with the computers shut down. LOL Same problem. I'm beginning
Many people have complained of issues with the adapter you use. Since I already

alih1l posted "It's been working fine since we moved, new isp... Location: Corsicana, Texas" on 08/22/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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