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Vonage It is really more of a customer service/satisfaction issue for Vonage and a consumers'



It is really more of a customer service/satisfaction issue for Vonage and a consumers' right issue for us.

Sometimes I am amazed to hear some of the overly pro-Vonage statements here. Many of us are early adpoters to new technology. We love the technology, the savings and the features. However, it does not mean we should blindly sacrafice our rights as consumers for the "coolness". Others come to Vonage because of the price - I think as Voip becomes more non-techie friendly, this segment will increase. In that case, price is even more important for the customers.

We, the consumers, need to push for companies to serve us right. Just because the terms and conditions say they can change rates without notice, it does not mean they should do that. It is simply good customer service to let your regular customers know and explain the reason when prices increase. Not asking for advanticed notification - just any kind of notification - even on the same day. It is OK if their cost of doing business changes and they need to modify their prices - just don't do it without notification!

You think all these people who get a 50% higher international bill than they expected will not feel cheated and complain? How would those people feel if Vonage says "too bad, we told you it is subject to change without notice"? If they are informed when it happens, they can modify their usage pattern and don't get caught in surprise when they get the bill. For example, maybe two love birds do not mind staying on the line without saying a word for hours at 0.02/minute but not 0.03/minute.

I think none of us want regulation for Vonage and the extra taxes/fees it will bring. I believe it will happen sooner or later but that is a different subject. I am just cautioning that behavior like this will only make regulation happen sooner than later because it will give the regulators/competitors more justification.

Steven



Read The Full Thread:

International Rates Change Again (5/28) - Mostly Up!!!


It looks like it is an across-the-board increase on international rates this
I agree. Thanks for bringing it to our attention. Now, I need to watch my calls to
"Consumers' rights?" Right to do what, read and understand Terms of Service?
Very true, Moto. It's just that I get frustrated when people who decide something
OK, you guys have slayed the evil doers. Time for a group hug. I think from now on
heh... seen that episode too In The Wall Street Journal an artical, "It looks
The Net of all this... If your spending a lot on International calls then I would
:?: Everyone has different needs. No need for arrogant name calling. People complaining
Ok ok... most of us realize that we agree our "rights" away in this case (and a lot

username posted "It is really more of a customer service/satisfaction issue for Vonage and a consumers'" on 05/30/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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