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Vonage It is really more of a customer service/satisfaction issue for Vonage and a consumers'
It is really more of a customer service/satisfaction issue for Vonage and a consumers' right issue for us.
Sometimes I am amazed to hear some of the overly pro-Vonage statements here. Many of us are early adpoters to new technology. We love the technology, the savings and the features. However, it does not mean we should blindly sacrafice our rights as consumers for the "coolness". Others come to Vonage because of the price - I think as Voip becomes more non-techie friendly, this segment will increase. In that case, price is even more important for the customers.
We, the consumers, need to push for companies to serve us right. Just because the terms and conditions say they can change rates without notice, it does not mean they should do that. It is simply good customer service to let your regular customers know and explain the reason when prices increase. Not asking for advanticed notification - just any kind of notification - even on the same day. It is OK if their cost of doing business changes and they need to modify their prices - just don't do it without notification!
You think all these people who get a 50% higher international bill than they expected will not feel cheated and complain? How would those people feel if Vonage says "too bad, we told you it is subject to change without notice"? If they are informed when it happens, they can modify their usage pattern and don't get caught in surprise when they get the bill. For example, maybe two love birds do not mind staying on the line without saying a word for hours at 0.02/minute but not 0.03/minute.
I think none of us want regulation for Vonage and the extra taxes/fees it will bring. I believe it will happen sooner or later but that is a different subject. I am just cautioning that behavior like this will only make regulation happen sooner than later because it will give the regulators/competitors more justification.
Steven
Read The Full Thread: International Rates Change Again (5/28) - Mostly Up!!!
• It looks like it is an across-the-board increase on international rates this
• I agree. Thanks for bringing it to our attention. Now, I need to watch my calls to
• "Consumers' rights?" Right to do what, read and understand Terms of Service?
• Very true, Moto. It's just that I get frustrated when people who decide something
• OK, you guys have slayed the evil doers. Time for a group hug. I think from now on
• heh... seen that episode too
In The Wall Street Journal an artical, "It looks
• The Net of all this...
If your spending a lot on International calls then I would
• :?: Everyone has different needs. No need for arrogant name calling. People complaining
• Ok ok... most of us realize that we agree our "rights" away in this case (and a lot
username posted "It is really more of a customer service/satisfaction issue for Vonage and a consumers'" on 05/30/2004 |
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