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Vonage It is not good for business to broadcast conversations that took place between
It is not good for business to broadcast conversations that took place between you and another customer. Yes, we all know that the technology is new, but there is nothing on the Vonage website stating that there will be problems with the sound. In fact, the website had literature on there at one point stating that the quality was high and just as good as an old fashioned telephone line. It was all positive, which of course, lures customers in by raising their expectations. Now that I've seen the attitude with your display of how Vonage thinks of their customers behind the scenes, it does not surprise me as to why people are saying there are problems with Vonage customer service. It's really a managerial problem. The people on the call centre lines should be trained to deal with situations, and need constant supervision so that their attitude does not become sour. Remember that it is your customers who are paying your salary. You cannot curse and swear to our faces when it is our money. Sure we are saving, but if I wanted to buy a hot piece of pizza and paid $4.00 for a hot slice, and had the option to buy another piece of pizza for $2.00 (but that slice was cold), I would rather pay the $4.00 and get a hot slice of pizza. Understand? Don't sell me pizza for $2.00 telling me that it is hot, only to find out that it is ice cold. You cannot jilt your customer and then have the attitude, "We can do whatever we f***ing want because you are getting a deal!" That's stinking thinking.
I called Vonage tech support a couple of days ago, and when the customer service rep answered, she was laughing and carrying on a conversation with someone sitting beside her. I listened for 20 seconds while she was talking, laughing and giggling. Finally she said, "Can I help you?" She was smacking gum in my ear. I explained my problem to her, the whole time listening to "smack smack smack smack". I felt like I was calling a junior high school and was speaking to one of the kids on a cell phone having a recess break on the playground. After explaining my situation, she said she couldn't help me and transferred me to someone else and I waited on hold for 45 minutes listening to the same recorded advertisements over and over until I thought I was going insane. Fortunately, I don't have need to call Customer Service very often. I think it was my 3rd time and I've been with Vonage for almost a year now.
Companies go out of business all of the time, and it is almost always over bad customer service, which leads to a bad reputation. Please do not post any further hostile emails representing Vonage. This is extremely harmful to your business. It's only common sense that people are not going to appreciate a Vonage employee speaking about their customers like that.
The intent of my mailing is not to make you more hostile. My intent is to try to explain to you how we, as customers, feel. I think Vonage would be such a super company because they are very innovative, reasonably priced, and offer a wide variety of telephone features. The only real problem is Vonage is the customer service, and the only way that is going to change is if the people manning the phone lines somehow change their attitude towards their customers. 8)
Read The Full Thread: EXTREMELY Poor Sound Quality (Choppy)
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DarKev posted "It is not good for business to broadcast conversations that took place between" on 01/28/2005 |
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