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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

furnequof Posted:
The minute i see
you've a new post
i normally rush
over here,
although i haven't...
In The Forum:
VoIP Feature Wish List
Topic:
inimical
On May 26, 2012 at 00:16:43

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

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Vonage It is interesting how we the consumers need to have a backup plan for Vonage VOIP

It is interesting how we the consumers need to have a backup plan for Vonage Voip outages... Should Vonage not have a backup plan for restoring service as well?

I agree that Vonage Customer Service/Support is less than desireable or even helpful during non-crisis (outage) times.

I am willing to bet that this current problem is due to new code or a hardware/firmware upgrade that was introduced to the Vonage network that somehow failed and the backout procedure failed as well.

I saw this happen in Las Vegas back in October of this year where there was a database migration that failed and impacted all the Bellagio/MGM properties for 7+ days... It took 8+ hours to check in and the whole room turnover process had to be done manually on paper.... It must have cost them $$Millions$$ in make goods to keep the patrons on the properties.

Needless to say I doubt if some senior IT staff will still be employed by Vonage come the first of the year...

What will Vonage do to make good on this current outage.... I am not sure... My guess would be as little as financially impactful as they are at year end on the books and probably cannot afford a hit. The stock market on Monday will probably clobber them... Which will cause some missing Vonage people come Jan 1.

So where do we as the consumers go from here?...
Has anyone checked to see if the SoftPhone works?
Is it worth purchasing in this instance?
Should I go back to using 2 tin cans and string?

It would be nice to make a few routine phone calls NOT from my per minute backup plan...

This is my first time to really be impacted as a Vonage customer in my 4 years with them... I don't think I will jump ship over this but I will definately check my alternatives again...

Read The Full Thread:

Vonage Outage - December 14 - 15, 2007

• Vonage would not tell me there was an outage or any other system activity today,
• It is 11:23pm CST time in DFW area and my lite has been steady green not for about
• Earlier this evening my friend was calling me and my line was ringing and when i
• Mine is also down. Been down for a few hours now and I have tried to reset everything.
• the last time i had this kind of issue was about a month ago, it took them over a week
• If you look at the other posts in the forum, it seems it's a vonage wide outage.
• well i hope its resolved quickly this is the second time in a few months i've had
• the last time i had this kind of issue was about a month ago, it took them over a week
• i guess it could be but the last time i had this issue apparently as I said it was a
• MAybe, where are they located?

SushiLuvr posted "It is interesting how we the consumers need to have a backup plan for Vonage VOIP" on 12/15/2007

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