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Vonage It is highly unlikely your SIP registration issue was with Vonage but of course



It is highly unlikely your SIP registration issue was with Vonage but of course that is what the technically challenged that do not understand how Voip and SIP works and what it takes to make it work would think.

There a 4 proxy servers per each proxy group each in a different location around the US. Even if there was a blackout or a nuclear strike and one data center was down, there would still be 3 proxy servers in the group your phone number is assigned to. Your device will do a DNS look up against the proxy group host name and will register to one of the 4 proxies. If something happens to that proxy, your device will fail over to one of the other 3.

If the SIP registration does not make it to the proxy or you do not get the 401 Unauthorized back to force your device to authenticate Registration, you wont register. So reason why this could happen could be as simple as your ISP's DNS servers having issues and not resolving to the voncp.com domain, BGP routing issues at any border router between your ISP and Vonage, or some kind of local issue at your own router.

There are 42 proxy groups and each can hold up to 100,000 users. So if this were a Vonage issue, there would have been anywhere up to 100,000 people with the same issue. This was not the case. So maybe before you point fingers at Vonage, you go out to the store, buy yourself a hub, connect the hub between your modem and router, install ethereal or wireshark on a PC, connect PC to hub, and sniff for SIP packets. This way you ca determine whether or not your able to resolve your proxy hostname to an IP, you can seen Registrations going out and if your seeing a 401 Unauthorized response coming back. This can narrow down point of failure.



Read The Full Thread:

No Dialtone, No Hardware Works


1. Your location: Canada 2. Your ISP name and type (cable, DSL, wireless etc)
Please refer to the indicator light status chart below and let us know exactly
The light paterns posted in the previous message refer to the PAP2v2 (green lights).
Hi there, it was a Pap2 with blue lights. But regardless, it was magically working

VonTechMgr posted "It is highly unlikely your SIP registration issue was with Vonage but of course" on 11/30/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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