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Vonage Issue you are experiencing ie dropped calls, choppy audio etc I'm not a big phone



Issue you are experiencing ie dropped calls, choppy audio etc
I'm not a big phone user, so I have a limited cross section of observations. I'm experiencing dropped calls, but there is some inconsistency in what occurs on these dropped calls.

In the recent past, I'd be on a call – maybe for 10 minutes – and I'd realize that I could hear the other party but they couldn't hear me. I'd have to 'hang up' and call them back.

Today, I was on a call for about 2 minutes and suddenly I couldn't hear the other party and they couldn't hear me. I 'hung up', called them back and the same thing happened again after 1 minute. I then asked the other party to call me, they did, we talked for 7 minutes and the call did not get dropped.

After the above call, I called another party and spoke for 11 minutes – no dropped call.

Strange – the calls that get dropped seem to be ones that I place to parties in the 818 area. I'm in the 310 area.

If I call numbers in the 818 area use Skype Out – the calls do not get dropped.

I've been on the phone with Vonage Tech support. They've done some extensive checking of my service / quality of my internet connection. They said my service/connection is excellent. The only thing they could think of to try was to decrease my packet size – and that seems to have neither hurt anything nor helped it.

I've been with Vonage since January 2006. This problem is new – over the last 3 or 4 months.




Your location
Manhattan Beach, CA

Your ISP name and type (cable, DSL, wireless etc)
Verizon -fios

Upload and download speeds
You can see the speed test, below, that I did from this site. On the other-hand, if I go to SpeakEasy, I get and test from a California server, I get downloads typically around 17 Mbps

Modem make and model
I use the Verizon fios ONT – I suppose there is a modem integrated into this complex assy, I don't know what it is. I do not use the typical Verizon supplied router (made by ActionTec). Since I don't use Verizon fios TV, I don't need the ActionTec router. I use a Vonage/Linksys Router (WRTP54G) directly connected to the Verizon ONT. I made this set up with the help of Verizon tech support and Vonage tech support – both parties have thoroughly checked it out and say it's working correctly.

Type of Vonage adapter used ie RT31P2 or PAP2
Linksys Router (WRTP54G)

Setup of Network ie Modem->Vonage Adapter->PC
Verizon ONT > Linksys Router (WRTP54G) > Uniden DECT 6.0 phone
There is also a Mac connected via ethernet to the Linksys router




Speed test statistics
-
Download speed: 8780880 bps
Upload speed: 1859064 bps
Quality of service: 96 %
Download test type: socket
Upload test type: socket
Maximum download pause: 29 ms
Average download pause: 3 ms
Minimum round trip time to server: 43 ms
Average round trip time to server: 43 ms

Voip test statistics
-
Jitter: you -> server: 0.2 ms
Jitter: server -> you: 0.8 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 31
Estimated MOS score: 4.3



Read The Full Thread:

dropped calls



beachnik posted "Issue you are experiencing ie dropped calls, choppy audio etc I'm not a big phone" on 03/04/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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